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This is a standard phone so I'm assuming you're using this in a home or small office, connected direct to a regular phone line, and that you're using calling services from your phone service provider. 3-way calling works as you describe: you press flash to get dialtone again, call the other party, then press flash again to connect the two so all three of you can talk. The point is that this is 3-way calling, not a forwarding or transfer function. You can't transfer a call to another number this way. Since you initiated the 3-way call, the connection requires you to be there; when you hang up the connection between the other two parties is broken.
Your line may also have call-forwarding, which lets you program a number that calls to your line will reach if you're away (an alternative to using voicemail or an answering machine and needing to check messages). But this doesn't allow you to transfer a current call to another number, only incoming calls.
The only way you can transfer a call is when you have the switching equipment (an office phone system, for example) at your location, and have at least two outside phone lines available. Then the system would allow your phone to disconnect, and still maintain the connection between the other parties. But both of the phone lines would remain tied up until the other parties hung up, and if you only had two lines you'd be unable to receive or make any other calls.
Residential customers with a single phone line don't have any option to transfer calls.
Haven't you solved this yet? When we install a system, we reserve THREE buttons for voice mail functions. One is VM Transfer, one is 2 Way Transfer, and one is VM Record. In order you pick 3 buttons press PROGRAM one of the buttons and dial in order 94 500 STORE 01 500 STORE and 90 500 STORE, assuming your voice mail is on the default extension of 500. To send a call to someone's voice mail you press VMT and his DSS button or dial his extension and hang up. The outside party will get all of his greeting. If you want to prompt the user, like you would if you were taking a pink slip, you press 2W Transfer and his extension and carry on a conversation with the outside party. The message records in their mailbox as a new message. If you want to silently record into your OWN box, you press the VM Record button and your conversation is recorded into your own box as a new or old message, depending on how the system is set up.
There are other variations, including a single button transfer into someone's mailbox and some other features that are covered in you telephone sytsem OM or User's manual under Customizing your phone.
My phone has a transfer button, but it doens't mean I use it.
If you're transferring a call to VOICE MAIL, there is a sequence to set up VMT on a button. It lets you send a caller to voice mail and they hear the entire "take a message" greeting. In some shops, you put a call on HOLD and either page or intercom the user to tell them to pick up a certain line.
If you're transferring a call to an outside line, that's a whole other story.
I'm afraid to ask what you mean by "transfer numbers". The buttons are programmed by pressing PROGRAM the button, dialing a number sequence and STORE. Here's the fear. If you're trying to :"transfer" a call outside the system, then you need to enable trunk-to-trunk calling in the box, insert an access code, usually 9, and have certain features on the line. If you're trying to put inside numbers there, especially extensions, they'd be better on the left side buttons where you can monitor them. Hint: the DSS console works wonders.
What happens when you TRANSFER an outside call to that extension? If that works, you have Intercept issues which is handled with programming. If it still does not transfer, you have CF issues, started by a *710x command for both internal and outside calls.
If your telephone doesn't have a transfer button programmed press feature *3, the button you want the transfer button to be, and enter feature 70.
While on the call press the transfer button (or press feature 70) and the extension you want to transfer to.If you want a screened transfer, wait til the extension called answers,and ask if they wish to talk to the caller on the line. if they dont, pick up the caller off hold. if they want to talk to them hang up and they'll recieve the call. If you want to blind transfer, hang up after youpress transfer and dial the extension and they'll get the call without screening.
To send a call to another telephone within your system, or to an external telephone. You may not be able to transfer a call on an external line to an external telephone, depending on the capabilities of the lines. 1. Make or answer a call. 2. Press the feature button then press 70. 3. Call the person you want to transfer the call to. 4. Stay on the line if you wish to speak to the person first. 5. Press the Release button to complete the transfer. If an external call is transferred to a busy internal or network extension, or is not answered after a few rings, the call automatically rings you back.
Hi Lauri, the calls can be FORWARDED to a cell phone or the call can be CONFERENCED with a cell phone but can only be TRANSFERED to a phone/voicemail in your office. The information for external fordwarding and conferencing is in the iDCS user guide. Let me know if I can help .....Mike