I am using the Olympus AS-5000 DSS Player Pro v 5 Transcription Kit which works well if my clients are using an Olympus digital recorder. Now I have a new client using her Phillips 9500 digital recorder and my Olympus Transcription Kit doesnt like her dss audio file at all. Can you give me any advice? Thank you.

Hello your foot pedal don't need drivers but you need for sure a transcription software, the pedal will required a program to work together to control your audio files for example you can get a Olympus transcription software that will be compatible with your pedal, at http://www.tvps.com/Products/Olympus-AS-5002-DSS-Player-Pro-Version-5-Transcription-Software---New__OL-AS-5002.aspx or you also can used http://www.tvps.com/Products/Olympus-AS-7002-Pro-ODMS-R6-Transcription-Software---New__OL-AS-7002.aspx

Could it be that the files are just being regularly accessed by one of the server admin tools and the DSS Player application interprets an open file as 'being transcribed'

What happens when a copy of a .DSS file is made to an operators machine and then loaded locally for transcription?

I know you will need the serial # to install, if you don't have one you can get this software version it say that it is for the Olympus DS-5000 digital recorder but also it is compatible with the previous version Olympus DS-4000 digital recorder at http://www.tvps.com/Products/Olympus-AS-5001-DSS-Player-Pro-Dictation-Version-5---New__OL-AS-5001.aspx

Hello the reason is You need the transcription kit you can find the kit at http://www.tvps.com/Products/Olympus-AS-5000-Digital-Transcription-Software-Kit---New__OL-AS-5000.aspx

this should work:
http://www.olympusamerica.com/files/oima_cckb/AS-2400_Instructions_EN.pdf

This is a know issue of the initial releases of DSS Pro 5. Downloading the update (using the Update option inside the software) will not really fix it, but will at least give you an option to override the Locked status. This "fix" appears from update 5.0.5

You can download it here at this site.

http://www.olympusamerica.com/cpg_section/cpg_downloads.asp


Good Luck

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The new DS-5000 SW has still got some quirks. The RS-25 is no longer available and I too have had issues with the 27. If your PC has a serial port try the serial plug, I know it is a step backwards but it has worked for me several times. Hope this helps. For now I steer clear of the DS-5000's.

The answer is all in the serial number you use to install the DSS player!

Look carefully and you will see the recorder disk has in my case an [E] printed above the install serial number and the transcription pedal has [T]

Install the same disk with the E the driver is there, the control in Control Panel is there, but the foot switch does not work with the software. Put in the serial number with the [T] and foot switch works first time!

If you uninstall the play and then reinstall with the [T] serial number you do not need to reboot or even unplug the foot switch from the USB.

Bingo