Question about HP Printers & Copiers

1 Answer

My HP Officejet 4315 All in one is saying; 'paper jam' but the paper has been removed. The cartridges appear to be stuck. Can you help????

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 2,785 Answers

You have to open the printer or send it for servicing

Posted on Jun 25, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Had paper jam, removed from back of machine, now display says Carriage Jam Open print carriage access door, clear jam and press ok. I have done this and still flashing up the same msg. There isnt...


If the printer thinks it has a Carriage jam, you might want to try removing the ink cartridges and then putting them back. It's possible they got bumped out of place during the paper jam. Hope you can figure it out!

Feb 28, 2011 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I cleaned paper jam, however the printer still shows paper jam and will not print. (Printer HP Officejet 4315 All-in-one), I cleaned the printer, ink cartridges removed and replaced, reset the default...


If you are sure that there is no piece of paper somewhere in the printer paper path, then please look for any tiny pawl (paper sensor) and try to shake it because maybe when you remove the paper, this sensor is staked in position.
Other options are damaged paper sensor or controller board.
Good luck
pifonski

Feb 20, 2011 | HP Officejet 4315 All-in-One Printer

1 Answer

Paper jam message no paper jam cartridge gets stuck HP 6310 all in one


Paper jams can be tricky to solve. The paper is usually stuck inside the printer mechanism so even if there is no visible paper jam, you will still get the paper jam error. Try this:

1. Turn off your printer
2. Open all trays and remove any paper stuck there
3. Locate the button to open the printer, open it and remove any paper stuck there also.
4. Repeate the above step for all buttons that you can find to access the inside of the printer
5. Close all doors and put back all trays
6. Turn on your printer

NOTE: Please rate our help to keep this free service online.

Jan 11, 2010 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Paper Jammed. Have appeared to remove all paper. But I keep getting "Carriage Jam, open door, clear carriage jam then pres OK" message. Message on my computer screen says "The print cartridge carriage is...


HP support has extensive documentation for both paper and carriage jams for your model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00304007&lc=en&dlc=en&cc=us&lang=en&product=391182

I hope this helps!

Dec 10, 2009 | HP OfficeJet 7310 All-In-One InkJet...

1 Answer

Paper jam


HP Officejet 4315 paper jam. 01. Please remove the toner / catridge from the printer. 02. Carefully remove the jammed paper if any. 03. Please ensure that no small piece of paper got stuck in the roller. 04. Switch off the Desktop / Laptop and printer and reboot the systems once again. 05. See still the paperjam message / lights are blinking. If still the problem is there, please call the HP Printer Service Engineer to set right this problem. Do the following also to find out the solution. Call HP Customer Care Toll fee number, and you will find the solution. I f still the problem exists they will make a report and someone will contact you soon. They are good in after sales you can trust me on this. If the printer is under warranty, they will replace with a new Printer. Have a Nice day.

Jul 16, 2009 | HP OfficeJet 4315 All-In-One InkJet...

2 Answers

Cartridge error


Please first check whether there is paper jam in the printer roller or else please check the cartridges is fixed properly

Sep 24, 2008 | HP Officejet 4355 All-In-One InkJet...

1 Answer

Not printing


If either a paper jam or blocked carriage error message appears
in the front panel display there might be some packing material
inside the HP Officejet. Lift open the print-carriage access door to
expose the print cartridges and remove any packing material or
other items that do not belong there.

Jul 28, 2008 | HP Officejet 4215v All-in-One Printer

1 Answer

Cartridge Error


Hello,

This link has information on print cartridge error issues. This link shows information that pertains to clearing paper jams. Hope this helps.

Please remember to rate this information.

Thanks

Apr 15, 2008 | HP OfficeJet 4315 All-In-One InkJet...

Not finding what you are looking for?
Printers & Copiers Logo

Related Topics:

238 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96576 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...