I am looking for ocumentation on this product. I have had this unit in my cupboard for many years and want to see if it still works. I am unable to get onto the web interface. I am not sure if it is booting as I only have the power light on
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You will need to log in to the IMS-4000 through the serial port using a terminal Emulator such as Hyper Terminal, Putty or Tera Term. Option Number 9 on the menu will enable the Default User acct. This will allow you to login with the default Username: admin Password: ims4k
Once logged in, make the correct changes to your existing profile.
If you need more information here is a direct link to the manual:
If you took over the business were you not aware of accumulated debt's from the previous owner? I'd hate to ask how much you paid for the business.... :-) is the business under your name now? Has all the transaction been complete? Do you have a lawyer?
Try the LS100 from www.sena.com, it has a better warranty (5yrs vs 1yr) and its about half the price of a uds-10. We've had the same experience with the four UDS-10's we have and now 3 of the four have stopped working and report the following error: "FATAL ERROR 01/Setup memory: Contact tech support". I called there tech support and the guy (Marty) actully told me that the units have exceeded their life expectency. They all failed within the first ~22 months of operation. Working in a school district we cannot afford to keep doing the same thing over and over and over again, so our next project which involves 15 building will all use the SENA LS100 product and save the district money and have way better support and warranty. Thanks goes to "tech support" person Marty at Lantronix.
Start with the cabling. Check to make sure the Adapter LAN port is properly connected to your switch port and that you are getting a link light on both ends. It appears that this device can only run at 10mbps, so if the port is set to 100 or 1000, or even has the duplex set to full, you are not going to get a physical connection.
Next, check to see if there is any diagnostic utility to confirm that the IR port on the table is infact communicating with the docking cradle. Since this product is 10 years old and the company has since been bounght by a software company, documentation has been very hard to find. I did mange to find a FAQ re: setup here:
And two Microsoft articles mentioning that the IR driver has to be up-to-date in order to work:
Next, check that you have IP and IP address and IP connectivity. This can be done via the command prompt by typing the following command:
If you do have an IP address, then try to ping the Windows XP laptop with the following command in the command prompt:
NOTE: Replace the 192.168.1.100 with the IP address of the laptop. This info can be obtained with the same ipconfig /all command listed above.
If you get a response from the ping, thats good and means you have end-to-end connectivity. Then you will just have to check to make sure the microsoft client and file and print sharing services on installed and enabled on both the tablet and laptop. If you have folders shares on them, you should be able to go to Start -> Run and type the following and hit OK:
NOTE: Replace the 192.168.1.100 with the IP address of the other machine.
If you did not get a response from the ping command, then you have an IP connectivity issue and will need to trouble shoot that further. That could be anything from bad drivers to misconfigured IP settings or DHCP settings.
I know this seems like a lot, but there really could be any number of reasons why this is not working. To close, I will try to summarize.
1) Check the physical network connections on both computers
2) Check the TCP/IP network settings on both computers
3) Check the Microsoft Client & File and Print Sharing settings on both computers.