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ROXIO CREATOR LE DELL EDITION CAME WITH MY COMPUTER AND WORKED PERFECTLY UNTIL SEVERAL MONTHS AGO. I CAN BURN DVD'S, AND I CAN ADD PICTURES TO A DISC WITH PICTURES IF IT SAYS APPENDABLE. WHEN I PUT IN A NEW BLANK CD, AT FIRST IT WOULD WORK NOW AND THEN, BUT NOW DOES NOT RECOGNIZE A CD AT ALL, JUST SAYS "PLEASE INSERT A RECORDABLE DISC". I FOUND A WEB SITE http://docs.sonic.com/support/px/pxengine2_08-40D.EXE. IN A LETTER SOMEONE WROTE FOR SUPPORT, BUT THIS SITE IS NOT AVAILABLE. PLEASE HELP ME. DELL TOLD ME I NEED A NEW CD DRIVE, BUT I THINK IT IS THE DRIVER CAUSING THE PROBLEM.

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  • exbrooklyn Jul 18, 2008

    I'm having the same problem as well as these annoying error messages every time I close the program even if I didn't do anything! On top of that, Dell did not see fit to include the CD so I could reinstall the program (I'm telling ya - I have always bought Dell but NEVER again - their quality and customer service has gone down the tubes) Someone on another board said the problems seemed to start after Windows Media Player upgraded to version 11. I think that's when my issues started, too. What version of WMP player do you have? Dell's answer? Pay to upgrade the software. They can bite me.

  • Anonymous Dec 30, 2008

    I am having the same problem and the Dell support was only available if you continued their "warranty" service! So much for Dell! My Roxio version is 5.2.0 and Dell keeps telling me I have all the necessary driver updates when I click the update link.

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Ok - the link I found for a fix for the error messages also seems to have fixed the problem with disks not being recognized! Apparently it is all linked to WMP 11. So....here's the link to the fix:
http://kb.roxio.com/content/kb/Creator/000058MD

Posted on Jul 18, 2008

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