Question about Creative Labs ZEN Vision:M Digital Media Player

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Firmware problem for zen vision M

My zen would no longer connect to my laptop so i re-loaded the firmware which it said to reinstall via USB, but whn i try to update the firmware its says my zen isn't connected to my computer even though it is.

hope do i get the firmware back on my zen if it won't connect to any computer? i can no longer get my zen to connect to my computer. it use to work but no longer does. i have unistalled then reinstalled the software. it says new device but it still wont connect. i dont know if its because i lost all my music but regained most of it but everytime i turn my zen on it rebuilds itself but not completely. what do i do?

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Posted on Jun 25, 2008

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Really i don't know what the problem is. the creative doesn't charge and when it charges don't do anything


the player seems to need longer charging:
1. while player switched OFF: let it load on ac-adapter or USB-connection**** for about 1 hour, until the screen lights up.
2. still while player switched OFF: let it load another 2 to 3 hours
to get it fully charged.

**** notice: when using USB for charging:
1. Install the application software (from CD or Creative-download)
2. Preferred is a USB-connection at the backside of the computer
3. When more USB-connections are used, have the others disconnected: trying not to overload the USB-port power-consumption.

Support for Zen Vision M on the site of Creative:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=14331&prodName=ZEN+Vision%3aM

Aug 12, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Firmware problem


No take-backs. You can re-download the firmware. First you need to fix your player connection problem by going to Control Panel=>Uninstall Software and uninstall/downgrade WMP11 and WMP11 runtime. You should have WMP10 afterwards. Then go to Control Panel=>System=> go to the Devices tab and uninstall portable devices driver showing as the MTP Device. Restart. Connect your player via USB and it should be detected. Then go to Creative's website and get a firmware utility for your player by navigating the website. The update should happen automatically after you run the utility.

Aug 18, 2008 | Creative Labs Zen Vision Digital Media...

2 Answers

Zen vision 30 gb front buttons don't respond


Go to the Creative website and D-load the firmware renewal utility for your player. It should detect the player via USB automatically and find the firmware for it via the Internet connection. No buttons required. 

Jul 31, 2008 | Creative Labs Zen Vision Digital Media...

3 Answers

Firmware problem for zen vision M


I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on. 
If this is what is happening with you, then this one solution I found to fix it: 
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen. 
I hope this helps! 

Jun 24, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Vision M not recognized


I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

Feb 29, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Firmware reload


Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Jan 23, 2008 | Creative Labs ZEN Vision:M Digital Media...

5 Answers

Cannot reload firmware


I had the Exact same problem and no one had a good solution, i only found one that finally worked after spending 4 freakin hours tryin to fix it. anyway here is the solution.

you need to use a computer that has Windows XP, then if the computer is running any version of Windows media player other than 10, roll back or upgrade to Media player 10. restart the computer.

Now, you need to download and run http://www.delldjsite.com/forums/attachment.php?attachmentid=462 honestly i have no idea what it does. my guess is it reinstalles the USB ports but thats only a guess. but i was so frusterated by the time i found this solution that i was willing to try anything. so download this file, unpack it and run it. then it will ask you to restart. when your computer is restarted run the new firmware file ( i used 1.62.2.0) and it works.

Why? i have no idea, but it i was pumped. the origional site i got this solution from is http://www.anythingbutipod.com/forum/showthread.php?t=18864

Jan 19, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Firmware problem.....


try different usb port and different computer

could also have loose connection on usb port on the unit.

Dec 11, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision:M and vista don't work together


It might be a firmware problem. Creative's website should have the latest firmware which you can flash to the unit, then reinstall the drivers again using the latest driver from the web site.

Dec 02, 2007 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

My computer and zen not mixing!


First try different usb port
then different computer if you have one
make sure you have media player 11
remove the usb drivers and reboot and let the computer reinstall them

Nov 09, 2007 | Creative Labs ZEN Vision:M Digital Media...

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