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Have setup hp laserjet M1319 MFP series trying to fax but it does not seem to be sending it keeps redailing, phone line is in and i set it up by means of the cd that came with it

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  • Anonymous Mar 18, 2014

    My Hp laserjet 100 color mfp m175a keep on displaying cool down mode. how do i remove this setting?

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I have a different HP MFP, but had a similar problem. HP helpdesk wasn't able to help (had me update the bios, restart, etc.). I stumbled upon a similar problem on FixYa and found out that some of the MFP's aren't compatible with an office on a multi-line telephone system (something to do with analog).

I contacted my telephone service provider (which happened to be cable) and they made some changes to that line while I was on the phone with them. Worked perfectly ever since. I hope this helps you. Good luck!

Posted on Jun 25, 2008

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Posted on Jan 02, 2017

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HP 1217 M1217 nfw MFP won't receive fax


Having the TAM set to four rings seems a bit high to me. Decrease the ring count on the Tam. the fax ring count does not really matter.
Keep your outgoing message to a minimum . if too long the calling machine will time out and drop off the line.
see how that goes. Also are you using the genuine adaptor lead. Does the tam actually ring? I suspect not. there are literally loads of adaptor leads that will fit and look the same but they are wired internally for that make only.

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Check phone line. use a normal phone and plug into the same phone wall socket that the MFP is using, do we have a dial tone? Do we have a noisy line, any buzz or crackel will cause issues

If there is no dial tone ring line supplier, If it is noisy line do the same

Also check phone line is plug into "line" socket in the back of machine not "ext'

Also check no prefix is required to dial out, unit needs its own phone line..

Also try using resolution of fax as standard not fine, this requires less info to go threw the line

In Australia we have a thing called folds (fax online diag service), basicly it is a fax number you ring and the phone company who own the line send back a report, most times the issue is noisy line or no line available

hope this helps

Cheers
Soulvisitor

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1 Answer

Have an HP Laserjet M1319 Fax Machine. Fax line appears to be working but I can't send or receive faxes. It shows"receive" when they come in, but won't print them up.


Sometimes these machines will give you automatic messege "Recieve."
If this is only plugged in the fax machine, can you hear the machine dialing or hear the machine recieving a dial tone?.
Some machines have the audio sound turned off, so it is quiet when the machine is doing fax transmissions to limit the noise.
If you can turn it on you can make this eaisier to resolve. If it is on then you can make this more simplier.
Make sure the settings are set right, Junk mail turned off, set up the fax answer mode to print, and not store, check to see if the auto confirmation can be turned on. When this mode is turned on for this process at least you can get a print out on the fax copy, some will give an error messege.
If you can put an analog phone into the fax line, use another phone to call that number and see if it rings. This will ensure the phone line is working well.
If this line has a phone line converter, digital to analong, this may cause some of the issues. More and more people are trying to use the internet as their phone line as a fax.
I would like to know if any of this resolved the problem. There are more questions I have to this type of problem.
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