Question about Jenn-Air JCD2290HES Side by Side Refrigerator

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Freezer side works fine

The freezer worked fine on my Jenn Air JCD 2389 GES. I found the coils inside the freezer after removing the panels and used a blow dryer to melt all of the ice that had formed (which was quite a bit). I'm waiting for the fridge side to cool down, but am hopeful it works since I know all of that ice built up in the freezer coils couldn't have been doing me any good. It sounds like I might have a defrost issue. Any ideas on what it could be?

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You probably have a defrost issue. things to check are:
defrost heater not open circuit
there is often a thermal cutout in series with the heater and this may be open circuit.
defrost sensor may be wrong value.
fault in module

Posted on Jun 25, 2008

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In my case, the solution was to empty the freezer side, to access a back panel INSIDE the freezer covering the fan and cooling coils. Two screws held the back panel cover on, and when I removed the panel cover I found the cooling coils to be totally iced up, preventing the flow of cold air into the fridge side. I left the freezer open for a few hours until all the ice was melted, before replacing the inside panel. (I used a blow dryer to help speed up the ice melting).

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