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Digital converter box setup

Hello,
I followed the directions to hookup the Insignia NS-DXA1 box to my RCA F27650. I have an outside antenna. I used the A/V cables. I set the TV to input 1. The box has a blue light and the TV says "Unusable Signal". Am I doing something wrong?

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Hi Kilroy75,

It sounds like you probably set this up properly. The converter box is powered on, indicated by the blue light (it is illuminated red if powered off). I would recommend that you check to see if your TV has to be on a specific channel to receive external input.

To double check the connection, you should be able to follow the antenna into the converter box, then the converter box into the TV. Check to make sure you have input/output correct, and that video matches video, audio matches audio, etc.

Also, some antennas require power. If this is the case, make sure the antenna is plugged in and powered on.

If none of these suggestions help, I would try a little troubleshooting to determine which piece of equipment is giving the problem. Try connecting another device into the same input to see if your TV receives signal through input 1. You may also try a different set of A/V cables or a different input on the TV.

If you still are unable to get your setup working, I recommend you bring the converter box into your local Geek Squad® precinct for further troubleshooting and advice.

Thank you,
Jason,
Go Ahead. Use Us.

Posted on Jun 25, 2008

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