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My Philips SA2628/37 mp3 player will not be recognized by my computer and when I turn it on all it says is PHILIPS. What's wrong?

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  • Anonymous Aug 18, 2008

    me too

  • Anonymous Aug 26, 2008

    Turn on device and it displays Philips and then powers off.

    Connect to PC, it displays correct screen on device but is not recognized by PC.


  • Anonymous Nov 20, 2008

    Exactly the same problem. Bought it in September and worked fine. Now trying to use it in November and it's showing exactly this symptom.

  • barreraman19 Dec 01, 2008

    My Philips SA2628 turn on and stays in the Philips Screen i have only 15 days using.

    Compre el MP3 hace apenas 15 dias y me presento ese problema al encender se queda en la pantalla de presentaci├▓n Philips. no lo he podido arreglar con el Administrador de Dispositivos como dice en el manual.. AYUDA!!


  • str8lilpimp Dec 31, 2008

    i have the same problem but mine worked for alomost a year so does any1 know wat to do

  • Anonymous Jan 13, 2009

    Exactly the same problem!

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3 Answers

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Try this, right from the manual:

How do I reset my player?
To do a reset, extract and reinsert the battery.
If none of the above works, then you may have to use the Device
Manager to recover your player:
1. Launch the Philips Device Manager at Start > Programs > Philips Digital Audio
Player > SA26XX > Philips SA26XX Device Manager on your PC.
2. Press and hold the button while your player is connecting to the PC.
3. Keep holding the key until the Philips Device Manager acknowledges your player and goes
into recovery mode.
4. Click the Repair button and follow the instructions given by the Device Manager.
5. After the player has been repaired, disconnect it from your PC and re-start.

Posted on Mar 15, 2009

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Call philips 800 # , they have a way of deleting all your music which allows you to use the player again, I had my 6 weeks when the same thing happened.

Posted on Feb 20, 2009

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Wat i do to turn that mp3 player on

Posted on Oct 29, 2008

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Posted on Jan 02, 2017

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Related Questions:

1 Answer

My computer is not recognizing the philips Go Gear MP3 Player.


Hi go to the philips web site, download required software

Apr 17, 2010 | Philips GoGear HDD075/17 MP3 Player

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MP3 player goes to philips screen then shuts off and is now not recognized by my computer. I need help please?


I have magnavox mp3 player and it turn off as soon as I turn it on. Yes, new battery installed same problem.. Turn it on Magnavox sign is on as soon as button released turns off!

May 11, 2009 | Audio Players & Recorders

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Won't turn on


If your Dell Computer is running Windows Vista, it will not work with the Philips HDD series Go Gear.

If it is running Windows XP:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.

-Tha Mp3 Doctor

Mar 31, 2009 | Philips GoGear HDD075/17 MP3 Player

1 Answer

M Mp3 doesn't turn on


Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab. Then click on the “Repair” button to start the repair process. Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in. If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor


Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Sep 27, 2008 | Philips Audio Players & Recorders

1 Answer

My Phillps mp3 wont turn on or let meh download more songs. Wuts wrong with it? Plz help.


Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Sep 19, 2008 | Philips SA4020 MP3 Player

2 Answers

I pod


Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.

Philips GoGear Firmware Upgrade
You need to get the latest firmware upgrade from the Philips website:
1. Go to www.philips.com/support
2. Enter your country/language
3. Enter your model # SA6045 or whatever
4. Click on the link for your exact model # (the one w/o the "B" in it)
5. Click on "Software & Drivers"
6. Download the updated "Device/Firmware Manager"
7. Once installed, open the Philips Device Manager
8. Click on the "Update" tab, then the "Update" button (with your mp3 player connected to the computer, of course)
9. Your Mp3 players firmware will update automatically
If you do not have the latest version of the Philips Device Manager installed (the latest is the version from the Philips website), then clicking the "Update" button will give you a false positive saying "The firmware on your device is already up to date."
-Tha Mp3 Doctor

Aug 28, 2008 | Philips GoGear HDD6330 MP3 Player

2 Answers

It Bricked itself


Recovery Mode for Philips' GoGear
Open the Philips Device Manager (Start à All Programs à Philips Digital Audio Player à SAXXX à Philips Device Manager) and click on the “Repair” tab.  Then click on the “Repair” button to start the repair process.  Most of the time, when your player is in that state, the Device Manager will not recognize that your GoGear is plugged in.  If this is the case: Disconnect the player from the PC, and make sure the mp3 player is turned off. Hold in the volume + button on the mp3 player, and reconnect the player to your pc while holding in the volume + button. Continue holding the volume + for 10-15 seconds until a "Found New Hardware Wizard" pops up. It should recover your device if there isn't anything internally wrong with the player. Warning: this procedure will result in your songs being erased off the player, so they will have to be reloaded.
-Tha Mp3 Doctor

Aug 13, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

Mp3 not recognized


Unplug mp3 player from computer. Go to Control Panel --> System --> Device Manager --> Uninstall MTP Device. Uninstall all Philips software. Reinstall Philips software from the CD or the Philips website. Replug mp3 player into computer. Good luck!

-Tha Mp3 Doctor

Jul 16, 2008 | Philips GoGear SA178 MP3 Player

1 Answer

When i turn on the philips gogear it says philips,gogear,updating and then it jams


This player has an issue that the latest firmware fixes, re: constant freezing during updating. If you can just get the computer to recognize the player, and load the firmware update then you should be fine. The firmware update should load when you go to the "Update" button on the latest Device Manager (the version of the Device Manager from Philips' website, not from the install CD).

If the computer is not recognizing the player, then try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

-Tha Mp3 Doctor

Jun 09, 2008 | Philips GOGEAR SA6045 MP3 Player

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