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Creative zen microphoto vertical touch pad is stuck - volume is at highest and I cannot adjust it at all.

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  • Anonymous Dec 01, 2008

    Not only is the volume stuck, the vertical touch pad only seems to work on certain menus.

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  • 8,596 Answers

Make sure hold/lock is not engaged -see manual for details

Reset
Recovery Tool

If all of these solutions fail from the Creative website, then replace the player


Posted on Jun 25, 2008

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Creative zen microphoto 8gb stuck on locked. Tried taking battery out and pushing a pin into the reset button but nothing happens


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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
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http://serviceman.site88.net/index_files/MP3Players.htm

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Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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The microdrive is bad. Unfortunately you now have a brick. Microdrives are pretty expensive; you're best bet it to buy another MP3 player.

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Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

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