Question about Maytag Neptune MAH5500B Front Load Washer

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Door Lock I started a load last night, this morning the washer door was unlocked the clothes were wet with standing water 2 inches below the door line. when I press start with the door shut the latch will not engage. I can here it click but will not stay locked. Model Number # MAH5500BWW

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On your model all wax motor door latch's have to be replaced,go to repair clinic .com and you can order the part or go to ebay,and put in maytag neptune mah5500bww wax motor and it will come up and the guy selling the motors has pictures on how to install,let me know-mike

Posted on Jun 25, 2008


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My washer started and now it stopped and it won't cancel/unlock and the door will not unlock. I have tried to unplug and replug and it still will not start or unlock the door. My clothes have been...


the most typical reson the door wont unlock when cycle is finished is because not all the water drained properly due to a blockage in the filter for the drain pump. This tip i wrote explains how to take apart the washer and clean the filter on the pump.

If you find the filter on the pump to be clear the door lock asm. will need to be replaced.


Sep 04, 2011 | Kenmore HE2 Plus Front Load Washer

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Why does my machine blink f 21 when it starts to fill then it stops and does nothing

The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:

  1. Unplug the washer to completely disconnect electrical power.
  2. Remove the bottom front service panel as shown in the first image below.
  3. Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks. NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.
By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the large item filter out of the drain pump assembly as shown in the second image below. You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Feb 06, 2011 | Whirlpool Gold Duet GHW9400P 3.8 Cu. Ft....

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I have the frigidare affinity front loader washer and just started it up. It stopped about 5 mins into the cycle and the indicator light says dr. I tried to shut the door but that didn't work. So I...

You need to replace the door lock mechansim. Fairly easy to do yourself, just pull the spring strap off the rubber door gasket and remove 2 screws holding door lock. Install new door lock and re-install door gasket and spring strap, and WALLA! she works:)

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Hi, my neptune washer will not spin clothes dry they come out sopping wet. can you help? thanks

if there is water standing in your washer your pump is clogged clear it out and will correct the problem ; if there is no water in the machine when you complete the cycle but the clothes are wet it did not spin more than likely your door switch is probably bad replace it

Aug 19, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Kenmore 20422 leaves water and clothes soaked after spin cycle

This assumes that you have a basic Kenmore / Whirlpool top load, direct drive, neutral drain (it doesn't spin until the pump removes most of the water) machine.

First, see the Sears parts site for your washer:

Enter your model number (###.########) and you'll see a list of major sub-components with diagrams and parts.

Initial thoughts point to one of two places.

1. It's possible that your pump and/or hoses are clogged.

2. It is also possible that the "Motor coupler" between the motor and transmission is worn and cannot provide full power to the tub when agitating.

See the following illustrated descriptions of how to access the pump and motor coupler.

If either is bad or worn, they aren't all that expensive.

I doubt that the problem is the motor since the machine will agitate and spin.

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Hi There
I have found this for you to read. it's door unlock error. Hope this helpful and let me know how it goes.
F/dU Door Unlock Error
A Door Unlock Error occurs if the door cannot be unlocked. It will try to unlock the door 6 times before displaying the error.
  • Door Lock Mechanism broken.
  • Check Door Lock/Switch Assembly for foreign objects
  • Check Wire Harness connections to the Door Lock/Switch Assembly and Central Control Unit (CCU)
  • Door Lock/Switch Assembly Failure
Thank you for writing to fix ya.
Best Regards Richard

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Dec 12, 2009 | Kenmore 24 in. 17482 / 17484 / 17489...

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Doesnt seem to be cleaning good. should i not be putting so many clothes in it? should I use more soap? I feel like the clothes barely get wet!

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To see that the clothes are indeed wet, just pause the machine a few minutes into the cycle. The door will unlock, and you can feel how wet they are. When the cycle completes, these machines spin so much faster (about twice as fast as most top loading machines) that the clothes feel very dry. (thus reduced drying time, and additional energy savings) Because of the lower water usage (about 12 gallons vs. about 45 for a top loader) make sure you only use 1 to 2 (max) tablespoons of HE detergent per cycle, and only 1 teaspoon of fabric softner if you use it. (don't use fabric softner on towels) Using too much addatives will cause odor issues, and possible performance issues.

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