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DVD movie prob. w/ Sony Vaio Laptop

Hi, I have the Sony Vaio, Pentium 4, and the InterVideoWin 4 Program. I used to be able to use the program to run the movies, but now it will only maybe work for 10 min, then shut off.
Things I have done:
1. Checked out Realplayer
2. Cleaned w/ air the interior regions of comp I could get to.
3 wiped lens w/ lens cloth.
Tried other DVD, same thing.
Sometimes it will play, will quit. When I set up to play again it will come up with the burning DVD etc. screen & not with the play DVD screen questions. ANY IDEAS :( I am mucho frustrated. Thank you for your time!!
and keep hugging her.....

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  • elva1894 Jun 30, 2008

    Hi Dean, thank you so much for all the info. and care you put into answering; am just able to get to this now, due to a sick family member.

    Your site has the Adaware 2007, not 08 as you'd said to download. Will look for it and do all you say, as I am sure the computer needs it.

    Here is the strange new developement:

    I was trying to use DVDs that I had gotten from the library that have the 2 strips so that a person cannot make copies. Those DVDs work on my PC but not the laptop. I happened to have get a new DVD ( without strips) in the mail, and it ran perfectly on the laptop! Why would that be?? Just because of these strips?

  • elva1894 Jun 30, 2008

    Hi Dean, I haveSpybot and will download Adaware 2008, etc. Thank you very, very much for all your effort.

    Am just now sorting things out and getting started. I say sorting oout because.....

    Meanwhile I have had something strange happen:

    The DVD's that are from the library and have these anti copy stripes on them work fine on my PC, THEY are the ones that don't work on the laptop, as I just found out, after an ordered DVD arrived in the mail, ( without the strips) and it worked perfectly in the Laptop!

  • elva1894 Jul 23, 2008

    I Dean, I had just written, rated before it posted & it disappeared.

    I had said that I downloaded the adaware had problems bet. it & Spybot it does not like the latter, and I read up on that.

    I had PC problems as well, so I had to decide to get a new one as it was old and I needed to change over to Vista Ho. Prem. anyways.

    I think it is as you said, the DVD of the Laptop ( it is 2002) is not recognizing it or I need to buy a newer program.

    Thank you for everything.



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Please do not rate this until we have exhausted all problems that it can be. Thank you.

My name is Dean and I have a web site with some things that might help the problem. Even if it does not help it will thoroughly clean your computer of anything that is garbage and things will run better.

First uninstall any program that you have tried to use as long as you have the install disk or the program files to install them again. You will reinstall anything that you need after the computer is cleaned. These are a lot of things to do, but trust me. A woman that has been in the computer business for 25 years di this and it made a keyboard and mouse work after they had almost stopped. So plese go step be step. Follow all directions and go through all of the settings and put anything that you can to a higher setting. Advanced (and or custom) mode installs on anything that you ever install. I am going to post everything seperate as I can until we are sure that everything is clean.
Thank you for your patience, we will get the computer straight if you follow everything.

Posted on Jun 26, 2008

  • 1 more comment 
  • T&N Family Electronics Dean and Sherrie Terrell

    Computer cleaning things to do.

    Do everything
    Turn the system restore off. System restore keeps everything in restore. Meaning......... If you have spyware or a virus, it will stay in your system. Run Spybot S&D (This program is free and is better than using msconfig as long as you go through the settings and change everything to the highest settings.) Then do the same with Adaware 2008 (sounds stupid to use 2 things for spyware, but one catches what the other one does not.). I have links on my website ( These links go directly to the download so you will not get the run around. You would do good to try a program called Window Washer (Second blue word files on my website on the downloads page on bottom)(First blue word can be used if needed). This is a great program that completely cleans anything in your computer that you do not need. It will not clean out anything that you have to have. I have used this for years to clean out my customers computers and have cleaned as much as 3 gigs of trash out. If you contact me I will give you some tools that I have for free that will do a great job on your computer. I have them ready to download and I will give you the link. (

    Send me the complete specs of your system and I can help you more. I hope that this helps you. There is no reason the really buy a program for spyware when there are free things to use that work great. Free AVG is a great Antivirus and yes it is also free. It will check your e-mail coming and going. It will also let your friends now that the E-mail does not have a virus. It also has a spyware program that is free. This day and time with all of the spyware out on the net you can never have too many programs for spyware. I would not run all of them at the same time though. Make sure that you do not use your computer during any scan. Defrag is also something to do after you do everything else. Some people will tell you that should not reload your computer. If nothing seems to work then sometimes that is the only good way to get it repaired right. Most of the programs that come pre-installed on a store bought computer is useless and most are even trail software that causes problems when they expire

  • T&N Family Electronics Dean and Sherrie Terrell



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    Your DVD Player is just not made to recognize this type it
    seems like. Tell me the model and the numbers off of the DVD Player and I
    will see if there is a firmware update for you.

    By the way, The Adaware on my site goes to the updated 08 version. I just
    never have changed the file name.

    Do not rate yet................


  • T&N Family Electronics Dean and Sherrie Terrell

    Sorry for the long wait. The site has had a lot of problems the past couple of weeks.

    Do you still have your problem.



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