Water remains in bottom of washer and will not drain

The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:

1. Unplug the washer to completely disconnect electrical power.
2. Remove the bottom front service panel as shown in the first image below.
3. Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks. NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.

By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the filter out and clean it You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Here is a video to show you how it is done.

The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:

1. Unplug the washer to completely disconnect electrical power.
2. Remove the bottom front service panel as shown in the first image below.
3. Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks. NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.

By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the large item filter out of the drain pump assembly as shown in the second image below. You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Other issues that can cause this problem include:

• Not using HE (High Efficiency) detergent
• Using too much regular or HE detergent

These issues can cause oversudsing in the washer. The drain pump will not able to pump out suds. Make sure that you are only using the appropriate amount of HE detergent in the washer. If you have a water softener, you may need as little as a tablespoon of HE detergent.

The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:
- Unplug the washer to completely disconnect electrical power.
- Remove the bottom front service panel as shown in the first image below.
- Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks.

NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.

By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the large item filter out of the drain pump assembly as shown in the second image below. You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Other issues that can cause this problem include:
- Not using HE (High Efficiency) detergent
- Using too much regular or HE detergent

These issues can cause oversudsing in the washer. The drain pump will not able to pump out suds. Make sure that you are only using the appropriate amount of HE detergent in the washer. If you have a water softener, you may need as little as a tablespoon of HE detergent.

If you need more help, resubmit your question with additional details and the full model number of your HE2 washer or check other tips in THIS LINK.

Hope helps (remember to rate and coomment this free answer)..

The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:
- Unplug the washer to completely disconnect electrical power.
- Remove the bottom front service panel as shown in the first image below.
- Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks.

NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.

By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the large item filter out of the drain pump assembly as shown in the second image below. You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Other issues that can cause this problem include:
- Not using HE (High Efficiency) detergent
- Using too much regular or HE detergent

These issues can cause oversudsing in the washer. The drain pump will not able to pump out suds. Make sure that you are only using the appropriate amount of HE detergent in the washer. If you have a water softener, you may need as little as a tablespoon of HE detergent.

If you need more help, resubmit your question with additional details and the full model number of your HE2 washer or check other tips in THIS LINK.

To check, chick image for zoom...





Good luck (remember to rate this answer).

The F21 error code indicates a long drain time on this type of washer. The door will not unlock if the washer control detects that water is still in the tub. To manually unlock the washer door, take these steps:

1. Unplug the washer to completely disconnect electrical power.
2. Remove the bottom front service panel as shown in the first image below.
3. Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks. NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.

By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open.

After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the large item filter out of the drain pump assembly as shown in the second image below. You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

Remove the lower front panel to gain access to the inside and bottom of your washer. You will see a drain filter between the bottom of your tup and the pump. Before you remove it you will need to hand bail the water out of your tub. Twist the drain filter counter clockwise to remove and clean it out. Note: It is very difficult to get all the water out of your tub by hand bailing so some water will come out once you remove this drain filter. I used a palstic trash bag and put it under the drain filter so when I removed it I caught the remaining water. 9 times out of 10 it is a dirty filter not allowing the washer to drain out and many times you will get a message (SUD) on the display panel. It thinks it is over sudsing and wont drain. I hope this helps you.

This is the drain cycle and it shows that the drain is not working at all. So make a test with the washer on in the drain cycle and test the voltage on the drain pump./valve, if voltage ispresetnthe drain valve/pump is faulty or cloggged. If there is no votage then the program controller is faulty. you might ahve to check if the controller can be rectified or replaced as a whole.

1. Unplug the washer to completely disconnect electrical power.
2. Remove the bottom front service panel.
3. Carefully reach up through the bottom opening and pull the release tab on the bottom of the door lock assembly until it clicks. NOTE: Internal metal edges in the washer can be sharp. Protective gloves are recommended for this procedure.

By pulling the manual release tab on the door lock assembly, you should be able to get the washer door open. After opening the door and removing the clothes, I recommend emptying any remaining water in the tub with a wet/dry vacuum (or bail it out). Since you already have the bottom front service panel off and the washer unplugged, you can arrange shallow pans and towels to catch any remaining water and pull the large item filter out of the drain pump assembly as shown in the second image below. You may find a clog in this area that is preventing your washer from draining properly. Clear any clog or debris from this area and reassemble the washer. Check your drain hose for a kink or clog. Check the washer house drain for a clog or restriction. Test the washer to see if it will drain properly.

any error codes maybe f21,take the bottom panel off, you'll see the pump on the right hand side,use a pair of plyers to unscrew the middle part of pump,if you have a shop vac turn the middle part counter clock wise slowly when water starts coming out vac it up,also put a towel under the pump to catch water,when it's drained unscrew the middle part all the way and take it out and clean out the pump,feel around inside to make sure nothing is stuck in the impeller of the pump, try blowing through the other end of drain line to see if there is a block in it,put it back together and run it,put it on spin drain and make sure water is pumping out the drain line,if not the pump could of been damaged and you need to replace it

the washer has a fluid filled ring around the drum to balance it as it spins, assuming do not actually see or feel water you may be hearing that liquid.