Question about Whirlpool Washing Machines

5 Answers

Utimely agitation I recently replaced the coupling which connects the motor with the gearbox (two three-legged plastic pieces which are joined by a black rubber connector - one of the legs on one of the plastic pieces had broken). Now the washer fills and agitates at high speed for the appropriate time at the beginning of the normal-wash cycle, then pauses briefly (no agitation), then agitates at low speed for a few minutes. Then the pump begins to drain the tub - but the agitator continues! The water level lowers, and the agitator blades are thrashing the clothes around. I cannot get the washer to operate at any further point in the cycle, even by advancing the dial. I have assured that I did not reconnect any of the plugs backwards or upside down; I did not do anything to the timer, on/off knob, or drain tube. ??? I thank you for your help - and so does my family, whose dirty clothes are piling up!

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  • susan840 Jun 25, 2008

    This machine has a direct drive system, there is no belt and pulley. The parts I replaced fit directly onto the shaft of the motor and connect it directly to the gearbox. Vibration is not the problem - the agitator continues to operate during the drain cycle, leaving soggy clothes in the bottom of the tub getting whapped with the agitator blades. Any ideas?

  • susan840 Jun 25, 2008

    I have assured that everything is firmly cnnected, and all the wiring is intact. It's not a problem of something NOT working, it's that the agitator continues when it shouldn't (during the drain cycle).
    I have removed the outer cabinet and can observe the workings of the machine as it goes through its cycle. I do not see anything obvious. My best guess would have been the timer, since this seems to be a case of synchronization (or not), but I replaced the timer just a couple of months ago and it was working perfectly until the coupling broke. I replaced the coupling and reassembled the motor and gearbox. I DID remove the agitator while trying to diagnose the problem - could this be mis-assembly of the agitator?

  • susan840 Jun 25, 2008

    No unusual noise from the gearbox. The coupling broke after my son admittedly overloaded the tub. (This happened once before.) Could this be a problem with my re-assembly of the agitator? I did have to struggle to figure it out - it was stuck and when I pulled on it to get it out, it all came out at once and the pieces scattered, so I had to guess how it all fit back together.

  • susan840 Jun 25, 2008

    Thank you Proton 77, my machine does have a "second rinse" option, so I moved the dial and started the second-rinse cycle. It filled, it paused, it agitated, it paused - and then it began to agitate and drain simultaneously, just like it does in the main cycle. The tub seems to move normally - back and forth with the agitation. No matter how carefull I position the dial, I cannot seem to get the tub to spin. ?????

  • susan840 Jun 25, 2008

    Although I had quite a string of responses that were, at best, tangentially focused, the last two really seemed to zero in on the problem. Thank you for your help.

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5 Answers

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From your first post, I know you said that you didn't touch the timer knob but since you also said that with advancing the dial, nothing happens which would mean a bad connection on the dial or something wrong with the board. You didn't jar anything loose or have any quick jerks of the machine? Check the connections on the agitator again, but if it looks fine, then the first thing I would do is try replacing the timer knob as the coupler is a simple part that in no way is connected to electronics. Before replacing it, check to see if it looks bad in anyway or has a loose wire. The wiring of the agitator would cause a problem with it, not the assembly. Let me know how the timer looks. When the timer switches from agitator to drain, I think there is still contact somehow but reconfirm that you can't turn the dial to a different cycle, thanks

Posted on Jun 25, 2008

  • Benjamin Patri
    Benjamin Patri Jun 25, 2008

    Does the tub spin on its own during the cycles, or does it only agitate.

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Well! you have asertained the problem and fixed the same with replacing the coupling assembly. As per the details you provided the the tub is not rotating at the designed level, and thats the reason its thrashing clothes around.
The wires and plugs , would go to the respective postions .... otherwise the machine would miss its cycle..
Things to check
1. Check if the coupling is seated properly.
2, check if the tub is spinning at the correct rpm
3.Check for any worn out bearing aswell.
4.Assure correct distance between the coupling and the housing.
Put the machine in the rinse cycle only if you have that setting .. it would let you know where the problem is ...check the tub movement


Thanks
proton

Posted on Jun 25, 2008

  • Mandeep  Singh
    Mandeep Singh Jun 25, 2008

    Thanks for your input, does the machine have only a spin cycle , if the machine ,quits at the start of the spin cycle , the tub sensor or the tub as a whole is not correctly seated. There is more to your machine ...then just the visible coupling damage.

    The tub has an auto break mechanism, that guides the tub to hault in a spin cycle, when your coupling broke, that part could have been damaged too.



    Proton .

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  • 126 Answers

Coupling usually breaks down and plastic sometimes are worn out to the normal wear and tear use of your machine. There might be a deeper problem that caused the broken coupling. At some point the gearbox might have irregular cycle that led to this. Based from description agitator still continues to run even on drain cycle . Either the gearbox doesn't switch or is jammed due to any of the following reasons.

  1. gears are worn out
  2. not enough lubricants (gear oil)
  3. gears to the shaft are also broken
  4. mis aligned gears
Better have your machine checked to a service technician you need a special tool to open your gearbox. I'm assuming your using whirlpool. You may check the nearest service center in your area thru this link http://www.whirlpool.com/custserv/index.jsp just enter your zip code to find the nearest service center

Posted on Jun 25, 2008

  • Edric Rojas Jun 25, 2008

    timer is not the issue . there might be a strong possibility that the gearbox is not functioning / switching thus leaving your agitator running. you should have it checked

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  • Master
  • 1,226 Answers

Hello,

If you can open the the washing and try to find anything that is not connected well then you can do fixing it. Try to verify the timer i quess get damage also. By doing this unplug the washing from the wall outlet for your safety.

melnavz

Posted on Jun 25, 2008

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Are you change already the belt in the motor ,if this belt is loose it will vibrate the machine ,the motor is in the bottom,you turn over the washing machine you see the motor there.The belt is in pulley of motor shafting,try also checked the pulley is okey and shafting also.This is the main cause of vibration and agitation of the machine.
I give you a site that have shematic diagram for your machine,free down load
http://www.free-service-manuals.com/

Posted on Jun 25, 2008

  • LORETO LACARON
    LORETO LACARON Jun 25, 2008

    agitation is cause of misalingment of motor shafting....Unfortunately ,it is difficult to diagnose like this your problem..best get it by a washing machine technician who will be able to diagnose it for you, or call service center assistance....

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1 Answer

Washing machine will not agitate


try checking the lid switch,if it is broken it will not agitate.if thats good chances are it will be a broken coupling,a round black rubber gadget that fits between the motor and transmission.it has two three legged plastic pcs that fit together and are connected with the round pc of rubber.watch this video:http://www.youtube.com/watch?v=WLPGs2UMUJc

Dec 27, 2012 | Roper RAS8445KQ Top Load Washer

1 Answer

Whirlpool thin twin stacked,won't agitate or spin


whirlpool washers have a drive coupling in between the motor and the transmission to replace this remove the top and disconnect the lid switch set it aside remove the front panel then remove the 2 clips that hold the pump on then push it out of the way then remove the 2 screws that hold the motor clamps on and then remove the upper and lower motor clamps remove the motor then replace the three piece "motor coupling" one piece goes on the motor the other three pronged plastic piece goes on the transmission and the rubber isolator goes between them and now just put every thing back together

Mar 31, 2010 | Whirlpool LTE5243D Top Load Stacked...

1 Answer

My washer is not spinning all the water out. for the most part the water is gone but the clothes are soaken wet still... why


Hi

I am assuming you have a Whirpool top loader machine.

If so, a common item on these is the motor coupling which wears out or breaks. The coupling joins the motor to your gearbox, which in turn spins the drum. The couplings are two plastic tripod shape pieces which sit on the shaft of the motor and gearbox. These are joined together on a rubber wheel with 6 holes. The plastic pieces tend to wear out or designed to break if the load is excessive, so that you do not damage the motor or the gear box.

In most cases the couplings are perishable items and need replacement. Unless you are unlucky and something has happened to your gearbox.

Good Luck.
Ash

Oct 25, 2009 | Whirlpool Washing Machines

1 Answer

Will not agitate. motor runs, no swish


Assuming that this is the basic Kenmore / Whirlpool top load, direct drive, neutral drain two piece agitator model.

There is a Sears repair parts site:

http://www.searspartsdirect.com/partsdirect/index.action

Enter your model number and a list of major sub-components will come up.

Since it isn't agitating (I assume not at all rather than just the top part of the agitator. If just the top part isn't turning then the easiest solution is replacing the 4 "agitator dogs" ) the solution points to a couple of places.

1. The motor coupler may be broken.

This piece is a fail safe between the motor and transmission. and basically transmits power to the transmission.

This is a relatively easy fix for the basic Kenmore / Whirlpool washers.

http://www.fixya.com/support/r699497-replacing_gearcase

Follow the instructions for removing the cabinet and pulling the pump, motor and motor mounting plate.

The coupler has two plastic pieces with three prongs each. In between is the rubber coupler with six holes. If either of the plastic pieces or the rubber coupler are damaged,

Pry the plastic pieces from the motor and transmission. Some people use a claw hammer but I've found that using a small (6 inch) pry bar works well.

Carefully fit the plastic pieces over the motor and transmission shafts and press them in place (Use a 1/2" of larger socket to put pressure equally around the pieces.

Put the rubber piece on the transmission plastic piece.

Replace the motor mounting plate.

Carefully line up the plastic prongs on the motor based plastic piece to the three un-used holes in the rubber piece. If they don't line up right, the coupler could be damaged.

Mount the motor, don't forget the two screws, put the pump back on the motor and use its' clips.

Put the cabinet back on, don't forget to plug the lid switch back in and re-mount the console.

Sep 29, 2009 | Kenmore 22422 Top Load Washer

1 Answer

Washer wont work


If the motor is running but no agitation or spin is happening, then most likely the coupling between motor and gearbox has gone- look for black sooty deposits under your washer as proof. There may also be one or more pieces of white plastic. This coupling usually goes if the washer is overloaded regularly.

Dec 29, 2008 | Whirlpool Ultimate Care II LSQ9564J Top...

1 Answer

Kenmore 70 series won't spin


If the washer makes a noise from the front bottom center, when not agitating and not spinning, the motor/gearbox coupling has broken.
closed2a0a669.jpg open7976f3d.jpg It is designed to break, if the load gets enough that the motor may be damaged and is simple (enough) to replace

whirlpoool 285753, parts common to whirlpool roper ge kenmore and about a dozen other brands.
dissassembly instructions vary slightly between models but close enough, some have 2 clips some 3
  • remove trims from ends of control panel 14db4bb.jpg
  • remove screws under trims
  • raise control panel and flip it over backwards
    (note: do not dislodge air tube from level selector)
  • remove brass retainer clips at rear corners
    (note: position for reinstall)
  • remove lid switch connector
  • remove lid and body
the motor and gearbox are now exposed
  • undo bolt(s) holding spring clips to pump,
  • remove spring clips holding pump to motor(note position for reinstall)
  • unto bolt(s) holding spring clips to motor
  • remove spring clips holding motor to gearbox
    (note position for reinstall)
  • there will be a plastic 3 legged 'spider' on the gearbox, and one on the motor, and a rubber ring with 6 holes that match the positions of the legs
  • remove the ring and spiders
  • take the ring and spiders to the local parts guy and get replacement,
    (Note the local parts guy will have the replacement, it is common to ge, whirlpool, roper, kenmore, new maytag, frigidaire and many others.)
  • use a piece of dowel, to hammer the center of the spider to the input shaft of the gearbox and the motor shaft,
    (note dont hit the legs they break.)
    (note: new spiders have metal center hubs, this is a common failure and the replacements have been strengthened)
  • turn gearbox shaft 1 leg up 2 legs down
  • turn motor shaft 2 legs up 1 leg down
  • insert new rubber ring over gearbox spider
  • insert motor into rubber ring
reinstall springclips
pump
pump springclips
body
control panel
in reverse order to above

gearbox coupling ~$17.00
time ~25 minutes, but I do 3-4/month

Oct 26, 2008 | Kenmore 22422 Top Load Washer

1 Answer

Does not spin


there is a coupling between the motor and gearbox, that fails.
it is a simple repair, and well worth trying

remove cabinet
  • pop off edge trims from control console
  • remove screwss from under edge trim
  • slide console forward and up ~1inch
  • flip the console over the back of the washer, the hinges are plastic and a little fragile
  • remove brass clips holding cabint inplace remember how they fit
  • lift cabinet ~1inch and remove forward
repair coupling
  • motor gearboxpump is at front bottom center
  • remove lock screw from clip holding pump to motor
  • remove two spring clips
  • pull pump off motor and swing sideways on hoses, tie off to left with a string
  • remove lock screw from clip holding motor to gearbox
  • remove two spring clips
  • pull motor off rubber coupling
  • pull nylon spider off gearbox shaft
  • pull nylon spider off motor shaft
  • install new spiders to shafts. Use a hammer to strike a wooden dowel on the center of the spider, dont hit the legs of the spider they break off

    Note the new coupling spiders have metal centers to stop further breakage, common fault
  • turn gearbox spider 1 leg up two legs down
    turn motor spider , 2 leg up 1 leg down so the spiders will interlock
  • install new rubber coupling on gearbox spider, install motor on coupling.
reassemble all clips and screws in reverse order
reassemble case in reverse order
on reassemble ensure plastic level sensing hose is not dislodged from water level switch body

takes longer to type than to do the repair
at parts store "Kenmore gearbox coupling" will get the correct part

Sep 07, 2008 | Kenmore 23822 Top Load Washer

4 Answers

Roper top load washing machine


madindian1
jcf73
It is not the timer, it is a gearbox drive coupling, whirlpoool 285753, parts common to whirlpool roper ge and about a dozen other brands.
dissassembly instructions vary slightly between models
  • remove trims from ends of control panel
  • remove scres under trims
  • raise control panel and flip it over backwards
    (note: do not dislodge air tube from level selector)
  • remove brass retainer clips
    (note: position for reinstall)
  • remove lid switch connector
  • remove lid and body
the motor and gearbox are now exposed
  • undo bolt(s) holding spring clips to pump,
  • remove spring clips holding pump to motor(note position for reinstall)
  • unto bolt(s) holding spring clips to motor
  • remove spring clips holding motor to gearbox
    (note position for reinstall)
  • there will be a plastic 3 legged 'spider' on the gearbox, and one on the motor, and a rubber ring with 6 holes that match the positions of the legs
  • remove the ring and spiders
  • take the ring and spiders to the local parts guy and get replacement,
    (Note the local parts guy will have the replacement, it is common to ge, whirlpool, roper, kenmore, new maytag, frigidaire and many others.)
  • use a piece of dowel, to hammer the center of the spider to the input shaft of the gearbox and the motor shaft,
    (note dont hit the legs they break.)
    (note: new spiders have metal center hubs, this is a common failure and the replacements have been strengthened)
  • turn gearbox shaft 1 leg up 2 legs down
  • turn motor shaft 2 legs up 1 leg down
  • insert new rubber ring over gearbox spider
  • insert motor into rubber ring
reinstall springclips
pump
pump springclips
body
control panel
in reverse order to above

gearbox coupling ~$17.00
time ~25 minutes, but I do 3-4/month

Sep 01, 2008 | Roper RAS8445KQ Top Load Washer

1 Answer

Kenmore 90 series agitator problem.


usually it is a gearbox drive coupling, designed to break on exceptional loads
whirlpoool 285753, parts common to whirlpool roper ge kenmore and about a dozen other brands.
dissassembly instructions vary slightly between models
  • remove trims from ends of control panel
  • remove scres under trims
  • raise control panel and flip it over backwards
    (note: do not dislodge air tube from level selector)
  • remove brass retainer clips
    (note: position for reinstall)
  • remove lid switch connector
  • remove lid and body
the motor and gearbox are now exposed
  • undo bolt(s) holding spring clips to pump,
  • remove spring clips holding pump to motor(note position for reinstall)
  • unto bolt(s) holding spring clips to motor
  • remove spring clips holding motor to gearbox
    (note position for reinstall)
  • there will be a plastic 3 legged 'spider' on the gearbox, and one on the motor, and a rubber ring with 6 holes that match the positions of the legs
  • remove the ring and spiders
  • take the ring and spiders to the local parts guy and get replacement,
    (Note the local parts guy will have the replacement, it is common to ge, whirlpool, roper, kenmore, new maytag, frigidaire and many others.)
  • use a piece of dowel, to hammer the center of the spider to the input shaft of the gearbox and the motor shaft,
    (note dont hit the legs they break.)
    (note: new spiders have metal center hubs, this is a common failure and the replacements have been strengthened)
  • turn gearbox shaft 1 leg up 2 legs down
  • turn motor shaft 2 legs up 1 leg down
  • insert new rubber ring over gearbox spider
  • insert motor into rubber ring
reinstall springclips
pump
pump springclips
body
control panel
in reverse order to above

gearbox coupling ~$17.00
time ~25 minutes, but I do 3-4/month

Jul 13, 2008 | Roper RAS8445KQ Top Load Washer

1 Answer

LSN1000KQ0


by chance if you removed the drain hose on the machine when you replaced the direct driv coupling, did you insert the drain hose back in too far, it only needs to be inserted into the drain about 4 inches and should not be sealed air tight
if it is inserted too far it will siphon out the water untill the pressure switch calls for it to fill back up over and over

check the drain hose and let me know if you need any more help

Jun 23, 2008 | Whirlpool Ultimate Care II LSQ9549L Top...

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