Question about SanDisk Sansa E280 MP3 Player

3 Answers

Sansa e280 will only charge when connected to my computer

I'm running Vista with WMP 10 or 11 and have previously synced my player with the computer. Now when I plug in the player via usb cable, it only charges.

Posted by on

  • 2 more comments 
  • imebee Jun 25, 2008

    Still having problems. My manual gives the same reset instructions yet it will not reset. More discouragingly is the manual also talks about MTP and MSC modes but there is no USB modes selection available in the setting menu (or anywhere else I can find). I also have a feeling it is one of the Rhapsody models yet there are no Rhapsody functions though that is the least of my worries. Finally a little clarification. There is no way to access my Sansa through my computer. The player does not show the connected screen and My Computer and WMP do not show it being connected at all. When I plug it in to the computer it powers up will start playing music (now the radio after formatting it) and show a little charging icon at the lower right corner by the battery.

  • imebee Jun 26, 2008

    Thanks for the help but still no luck. For a little clarification, when its connected to the computer the player does not show the connected screen it just powers up and starts playing music (radio now that its formatted) and the little charge symbol in the lower right by the batter strength. Even though it is charging, My Computer and WMP do not show it being connected. And finally the most worriesome is the manual indicates a USB settings in the settings menu but my player doesn't have it...



    Will Sandisk take it for warranty w/out a reciept? It was a Xmas present.

  • tina127 Jun 27, 2008

    whenever i go to add more music onto my device it shows up as empty

  • aramat79 Aug 02, 2008

    I've had the same problem for nearly a year. When I contacted SanDisk, they said that it was dead. I can't even get it to work in Recovery Mode.

×

3 Answers

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I'v had problems with my Sansa 280r (I think)... everything was working fine for about two years and then I recently tried adding a new playlist and everything went funny.. WMP would only see it in MCS mode and not in MTP which is the wrong way around and when I sync everything appeared to work fine until I disconnected it and there was nothing on the player. So I hooked it back up, tried sysc again but it said that all the songs were already onn the device yet it was still empty when I unhooked it.

I tried everything from uninstalling it in Device Manager to reformatting it but nothing worked... Looked for drivers on San Disk but there are none.

Anyway, I had actually given up and was looking at new MP3's on the San Disk site and I noticed a link to download WMP 11... I kinda thought I had that version already but rather than even checking, I hit the download button... My sansa has been 100% ever since... I reckon I must have lost or damaged some files or components and it was affecting how WMP was interacting with the SANSA.

If your having any problems with your Sansa, these are the steps I would try.

1) Put the device iin MCS mode (Settings/USB Mode/MCS)
2) Hook it up to your computer and double click 'My Computer'
3) The player should show up here as a drive... Right click and select 'Format' (Personally I used the long format... not sure why but it doesnt take long)
4) Disconnect the player
5) Download WMP11 and restart your PC
6) Change your USB mode on the player to MTP
7) Open WMP and connect the MP3... You should see it straight away as a new device and it will ask you to name it (Delete any old references in WMP that you used to use as this is a new "partnership" your setting up... Just right click the old name and select 'End Sync Partnership)

Hope this helps... If not you someone else somewhere... Pain teaches well !!!!!

Shay Murray

Posted on Aug 02, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Cd de estalacao

Posted on Jan 12, 2010

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Master
  • 8,596 Answers

I would go to Sandisk's website first, and read all of their Vista-related help files first before trying my last ditch efforts:

These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Posted on Jun 25, 2008

  • Corey Knoettgen
    Corey Knoettgen Jun 27, 2008

    The manufacturers will usually not require a receipt - only a serial number - hopefully, the warranty was 1 year instead of 90 days.

×

1 Suggested Answer

  • 2 Answers

SOURCE: Sansa e280 will only charge when connected to my computer

This is what I found for this problem. I run XP on my l and my E260 worked fine with it. When I upgraded my Desktop from 2000 to Vista, I installed the CD that came with the E260. I plugged it in and XP did absolutely nothing. Windows Media player wouldn't see it either.

I downloaded the latest Sansa Media converter which is labeled under Vista drivers. Nothing again. The only other download option Sandisk had was the Sansa Updater software to update the firmware on the E260. The updater software would not find it either.

I have a laptop running XP. I loaded the Updater software onto it, updated the firmware on the E260. Unplugged it from XP, plugged it in to my machine running Vista and Badda Boom Badda Ding, Vista loaded drivers and everybody's happy.

I realize this fix requires two computers, but there are a lot of XP machines out there. My understanding is only fools switch from XP to Vista.

Posted on Nov 30, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

When I try to sync my Sansa E280 to WMP 11 it shows error report.


It could be the mode you are in.

MTP mode seems to not synce with WMP.

But MSC mode works.

Go to settings>USB Mode>MSC

Should work!

Mar 21, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

How do I delete duplicate songs from my e280 song list?


How are you supposed to download music into a sansa mp3 player.. I am a beginner so please make the instructions as simple as possible and quick!! =))

Thanks.. =))

Mar 14, 2009 | SanDisk Sansa E280 MP3 Player

1 Answer

Computer doesn't recognize MP3 player -


Try to reboot your PC. Leave mp3 player off when start Sync (if button lights up this time).

Jan 20, 2009 | SanDisk Sansa View 8GB MP3 Player - Black

2 Answers

Sansa e280 will only charge when connected to my computer


Get the Vista compatible software from Sandisk's website

Sep 07, 2008 | SanDisk Sansa e200 MP3 Player

1 Answer

Sansa e280


I have never heard of that...but it sounds like your device may have automatically sync the songs to your device..most of the time whenever you plug a device to your computer it automatically start the syncing process...To isntall the windows installer you need to go http://windowsupdate.microsoft.com/ and get all the latest updates available for your computer..should you need further assistance, please contact me...
P.S. Please rate accordingly...
Thank you
Computerrep

Feb 08, 2008 | SanDisk Sansa E280 MP3 Player

3 Answers

Can't install MTP drivers


As I like MTP mode a lot better than MSC (I can use WinAmp to sync and it doesn't have to restart and refresh its database after disconnecting) I didn't like a lot of the solutions to this and similar problems telling to go to MSC mode.

However, I was able to go into Device Manager (right click on My Computer, click Properties, select "Hardware" tab, click Device Manager) and find the Portable Devices sublist, right click on "Sansa e280" (it had a yellow exclamation point on it) and click install driver. I followed this through, selecting automatic installation for the driver, and presto! Sansa is installed and ready to go. I actually had Windows Media Player open during this process, and while it wouldn't recognize it before, after doing this process, I went back to WMP and it had already found it and was trying to get me to sync it. So if you like MTP, try this. It worked for me.

(Note: this method may not work, unless you tried to plug the player in and it told you that there was an error in setting up the device. My problem was that I had installed WMP 11, but had not done the final "setup" process. After I had run WMP 11 for the first time, I was able to do this successfully).

Feb 06, 2008 | SanDisk Sansa E280 MP3 Player

1 Answer

E280 and my computer do not connect


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

Oct 03, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

Transferring Music from Napster w/o WMP


Run the recovery tool from the SanDisk website. Make sure you select "format" when prompted.

http://www.sandisk.com/Assets/File/Downl...

You need to put the device into "recovery mode" before you run the tool.

- Turn the device off (hold power for 20 seconds)
- Slide the hold switch into "hold" position.
- Press and hold the "record" button while connecting it to your computer. Keep holding the "record" button until you see the "new hardware found" on your computer.

Then run the recovery tool. Select format when prompted.

Best of Luck.

Sep 01, 2007 | SanDisk Sansa E280 MP3 Player

1 Answer

PC won't detect sansa e280 please help me


I had the same prob with my e280 yesterday and i bought it 4 days ago. I'm using a vista o.s. and i found a way to transfer files this morning. if you are using a vista os you should first set your sansa to MTP mode so that your windows media player can detect your e280 then you can start synching. If you are using XP o.s. there shouldn't be any prob with that but you have to switch to MSC mode. you can find these settings on the setting menu of your e280 then USB mode.you can also open the E280 player if you see it on "my computer" there you can transfer the files.don't use your wmp player when you are doing this on vista cuz the wmp player will also synch at the same time and it will synch the same file.

Jun 12, 2007 | SanDisk Sansa e200 MP3 Player

Not finding what you are looking for?
SanDisk Sansa E280 MP3 Player Logo

292 people viewed this question

Ask a Question

Usually answered in minutes!

Top SanDisk MP3 & Digital Media Players Experts

kakima

Level 3 Expert

96738 Answers

Jazz Boyce
Jazz Boyce

Level 1 Expert

728 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17129 Answers

Are you a SanDisk MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...