Question about Saeco Incanto Classic Espresso Machine

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Gears out of sync - Saeco Incanto Classic Espresso Machine

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  • dan collins Jul 10, 2008

    Solved: I apparently turned it off mid-cycle. The upper-left portion of the brew group stopped higher than it should have. I had to force the brew group out, breaking a small plastic cover in the process. I don't think that part's too important. Then I observed the orientation of the gears and visualized what orientation they needed to be in to re-install the brew group. I pressed all the sensors to trick the machine into thinking the brew group was installed and started the brew process. I released the sensors once the gears were in the necessary orientation. I re-installed the brew group and was back in buisiness.


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Next time get in this trouble.

Look inside the brewing unit (on the left side if it´s in your machine) you will see a little screw that holds the little plastic that goes into the machine. If you get stuck you only have to loosen this screw and then you can pull out the brewing unit:-)

Posted on Jul 11, 2008

  • Mirko Blas
    Mirko Blas Jul 11, 2008

    I forget to say you have to put in dregdraw and drip tray, then youhave to power on the machine and let it do the selftest.


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My grinder attachment isn't working and it is clear that the fault is within the mixer. What could be wrong?

It sounds like the accessory drive gear and the bevel gear have failed. It's unlikely the gear on one will fail without wrecking the other. It's going to involve splitting the gear cases to find out. Back cover off, black wire and white wire unclipped from speed control plate. Upside down on a towel and pedestal off. Chrome drip ring off, punch pin through on planetary and remove it. Undo 9 screws through from bottom gearcase and you can lift the bottom case off the top and find out. If the gears are ground up you will need to clean all the old contaminated grease out and replace it along with the damaged gears. The grease is special food grade grease available from kitchen aid probably in a large enough tin that will ensure you never need to buy more in your lifetime.

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The machine is making a banging noise and wont process.

Banging noise is usually a broken brew drive gear. Usual cause is having the small knob in the bean hopper turned all the way to the plus + side and you get an overcharge that the brew unit can't compress and it breaks the drive gears. Its either going to have to be sent in or if your handy you might be able to replace the gears. They will havee to be timed once the gears are installed.

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No power up test when turned on after cleaning of the brewer; I suspect brewer out of sync. Spent 30 minutes greasing & cleaning to get everything in proper mode but still no good. Water does not seems...

hey just manually pull down brew group internals till neutral reached push waste flap in to lock position seen on rear tab and leave brew group unit and water tray / waste bucket out, place a small magent / metal on bottom rear left of inside panel ( check waste unit for small metal tab and align magnet on rear where this sits, at the same time then place small magnet where door tab hits plastic sensor in machine roof then power off and on machine resets to neutral remove magnets insert brew group and waste trays and u should be done. WARNING !! DO NOT ATTEMPT WITH BREW GROUP IN PLACE KEEP RESETTING MACHINE IF YOU FAIL AS IT SETS A FAULT AND WILL ENDLESSLY SPIN DRIVE

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My brewunit is blocked

Coffee fines and mineral scale build up in the brew unit filters and also in the creme valve. The pressure to pump water through the unit fails and the flowmeter tells the electronics that no water has flowed, it in turn stops all processes and displays "brew unit blocked" message. If you're handy, call Miele tech support. The'll walk you through how to remove the drainage cup screw off the left rear of the brew unit, get the brew unit out and return the gearing to home position. It's a 50/50 chance the gears will return or you will need a service tech to pull your coffee unit out and re-sync the gears to the electronics. That's of course if they didn't break.
This blockage is is prevented only by using the cleaning tablets and descaling tablets. Both need to be used as outlined in the instruction manual.

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The brew group to my Vienna Deluxe is out of sync. I cannot get it to fit into the machine and then add the dump box for the grains. They do not fit. I do not want to force the brew group into place....

Problem: Brew group is out of sync. Brew group insertion. Brew group alignment.

Answer: Common to all Saeco superautomatics. After removing and cleaning the brew group, it will get onto the supports but will not lock into place as the gear is not aligned. With the brew group on a clean, well lit table, use a pair of chopsticks and a friend to assist. There is a small lever arm on each side that is accessible from the outside of the brew group. As the carriage slides down towards the correct position, the arms are seen 1" above the drive gear and towards the handle side of the brew group. Gently push in the lever so it slides inside of the locking bar. Both sides need to get pushed in at the same time so it helps to have a friend hold the brew group and push in one side while you pull down on the carriage and push in the other lever. The chopsticks insert into the half-moon on each side above the locking mechanism.

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The grinder is making a noise and not grinding beans

if the gear is slipping we need to know how it is helld on the shaft. Look between the teeth on the gear to see if there is a set screw. If so, using the proper tool, loosen it and try to remove the gear. Then, go to a auto parts store and buy a small tube of loc-tite thread lock, put some on the shaft and slip the gear back on, then tighten the set screw firmly. The loctite will set up in an hour and fully dry in about 3 hours. Good luck and keep me informed please.

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Odea giro plus gear that drives the brew group has broken 3 times

The coffee is being ground too fine usually. Also not cleaning the brew group and lubricating it regularly can cause this.

The gears are standard plastic and any excessive force will cause them to break. The only things that cause excessive force to gears on saeco machines is fine coffee compacting in the brew group and/or a dirty brew group that gets stuck and does not cycle properly.

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Gear that drives the brew group has broke for the third time odea giro

Usually gears breaking is a sign that your grinding the coffee too fine. Other possible reasons for breaking gears are a malfunction with the brew group itself. Unlubed and uncleaned brew groups are notorious for breaking the gears as well.

I recommend soaking the brew group in hot water and cafiza for a while, rinsing, and then lubing the inner chamber, side screw nut, and lower piston.

After that i recommend adjusting grinder settings lower to not place as much stress on the machine.

Most people do not understand that these home super automatic machines were never made to make authentic espresso, but an approximate of it.

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Klicking is the gears. Klick Klick Klick is the machine skipping gear spots and trying to recover.

Needs new gears.

Could also be the main boards going bad since the board controls the brew drive and the gear system.

Its one of the two. If it is the board, saeco cannot fix it and they do not have replacements. They stopped carrying them about 6 months ago.

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