Question about Palm Z22 Handheld

8 Answers

Touchscreen and/or stylus are not working

The palm does not respond when attempt to tap something with the stylus. I am only able to use the navigator keys, which do not allow me to get to the home page. I performed a soft reset, but this did not help. I do not want to perform a hard reset, because I haven't yet backed up all my data. Please help!

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  • 15 more comments 
  • Phillisa Jun 25, 2008

    I have had a Palm z22 since Christmas 2007. Love it!! My screen is no longer functioning. I am unable to navigate using the screen or the keys. My daughter cleaned the screen with a damp cloth after smearing it with gunk. Help.

  • PamTL Jul 05, 2008

    same problem - but you shouldn't be concerned about a hard reset - mine holds it's memory when I do it.

  • yhwhislord Jul 12, 2008

    My touch screen works except from the very bottom portion (where you write letters and numbers) up to the bottom 1/4 inch of the visual portion.

  • submarino220 Jul 13, 2008

    touchscreen and stylus not working. all shortcuts Icon gone. what should I do. please help. thanks in advance

  • Anonymous Jul 16, 2008

    I am having the same issue. The navigation keys on my palm work, but the touchscreen doesn't. Does anyone actually have a solution?

  • T DUNCAN Jul 22, 2008

    I cannot get any touch functions to work. They were working the last time I used it 2 weeks ago, it has sat plugged into my computer. Now I can only navigate with the buttons which sucks. I have done the soft and hard resets with no luck any one have some other ideas?

  • frlando Jul 27, 2008

    Z22 TouchScree doesn't work...buttons work. Multiple resets. Nothing helps. Should I just throw it away and never buy a Palm device again. This devise was not heavily used!!

  • Anonymous Aug 08, 2008

    The solution below (rated *****) worked! Thank you so much!!! :o)

  • BunMom Sep 09, 2008

    My palmZ22's touch screen and/or stylus also is not working. I've performed a soft reset as well as a hard reset and still no response. I opened up the back as suggested in the 7/29/08 response post and I have no idea what the touch screen connector or multi cord ribbon are or what they look like? I would like some more specifics please so I can finally get this thing fixed!


  • Jessica Hermosura Sep 21, 2008

    I had this exact problem and used the solution provided where you take the Palm apart and remove and replace the touchscreen connecter and it worked!! I'm so excited to have a working Palm again. The best part is that I didn't lose any of my data.

  • ebsherwin Sep 22, 2008

    Itried to follow the instructions but I cant find the screws near the USB port..........I've hard reset and sofft reset (I have been dancing with this problem for several days and every so often it corrects itself).

  • Anonymous Oct 06, 2008

    You guys have some seriously small hex or torx wrenches to get those two screws out. I want to try this solution, but don't have a way to remove those screws. :(

  • bermla Mar 31, 2009

    problem seems to be the same as described and "cured" by solution#2 posted June, 2008. In that solution there was a further offer to help out. Whomever you are, how do I get in touch with you? Not only am I intimidated, I am incompetent. I cannot even get the cover off to expose the screws, etc.

  • hopbunnyhop May 03, 2009

    which is the multilit cord ribbon? is it the bottom one? or the one in the top ? if its in the top which side it is the one connected to the circle or the one connected to the green part?

  • davmarfids1 May 04, 2009

    I have the same problem, did a hard start...lost all data I am sure, but am now stuck in loop w/ the stylus trying to calibrate. That's all it will let me do, NEVER goes to the time display so I can relaod all my stuff. :(. I did not attempt to take it apart yet...

  • drjessie May 07, 2009

    what is the multi cord ribbon?

  • cinder75 May 23, 2009

    I also need help determinng what the multi-cord is.



8 Answers

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Place in your palm and give it a good sqeez workes

Posted on Jan 15, 2009

  • john prior Mar 14, 2011

    Strange though it seems, this worked for me with a frozen touchscreen when all else failed (without taking it apart). It must be a fault with the connection of the touchscreen to the processor and when you squeeze, it "pushes" the connection home. Have not seen yet how long it lasts.



You need to take the Palm z22 apart. Use your finger nail to pry off the small cover that surrounds the UBS connecter. Then unscrew the two screws you see. Now Stick your finernail into the middle side of the Palm. Where the white tope meets the black back cover. Use a very small screwdriver to go into the space you made with your fingernail, and pop the plastic holders. You can see where the clips are by looking at the side.Careful not to break anything.

Now your palm is open. The touch screen connector needs to be removed and put back in. Remove the plastic retainer, pull out the mulit cord ribbon, put it back in, put back the retainer.
Next move the black plastic foam that is on top of the retainer clip. I think when you close the case it squeezes the retainer in a bad way.

Put everything back together. If your scrared to try it send me your palm with some stamps for return postage and I will try it for you.

Posted on Jul 29, 2008

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If you are trying to get the screws out - they are very small - a really tiny flathead jeweler's screwdriver can work (these are cheap) - you brace against the side of the palm, exert force downward, and start to turn. As soon as you get it going, it will be good. I did this.

Posted on Apr 14, 2009

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I took the Palm apart three times before I got your instructions correct. That was my problem not the instructions problems. Once I did it correctly it worked. I an extremely pleased. I have my palm back and if it happens again I know how to fix it. Thanks to all of you and to FixYa.

Posted on Mar 21, 2009

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For anyone having trouble unscrewing the screws...I had to get creative and used the tip of a knife since the eyeglass screwdriver didn't work. I also used the tip of a tweezers at some point. The solution works great though. My Palm has worked perfectly ever since I fixed it about a month ago.

Posted on Oct 17, 2008

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Start opening from the side closer to the screen.

Posted on Oct 17, 2008

I am having the same problem with this! And I mean the EXACT same problem. I wish someone could help!

Posted on Jul 12, 2008

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This method worked! - even though I wound up with a leftover nut that fell out from somewhere. (I am a complete novice at this kind of thing.) It could have been clearer what the plastic retainer was - and which thingy was the multilit cord ribbon. I think the retainer was the gray plastic partial cover of the circuit board - it lifts from the left hand side, and only the smaller of the 2 ribbons seemed to unplug. At any rate, it worked, which is totally amazing! Thanks!

Posted on Oct 03, 2008

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2 Answers

Screen doesn't register stylus taps

Usually a sign of you needing to recalibrate the stylus.

Prefs - touchscreen. You may have to do it a few times.

If you have a screensaver cover - take it off and try it. Some are thicker than others. Also if it is new and did this then it might be too big or not in the right place. You can also get gunk under the edges of buttons and cause this.

If that gets it working then you may need to redo it more often. Mine is very random and goes 2 weeks to a year or more before it acts up.

If it doesn;t fix it your digitzier hardware may be failing or failed and needs to be replaced. You can do this under warrenty if you have any or aftermarket replacemnt parts and service.

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Z22 palm handheld touchscreen won't respond - i've done soft reset -- several times -- used the 5 way to bring up the touchscreen -- tapped and nothing happened.

Hi, Try doing a hard reset to see if this will correct the problem.

Hold down the power button and at the same time use the tip of your stylus or any other non sharp item and press the inside the reset hole on the back of your palm.
When you see the Palm power logo appear you can let go of the power button and also the one on the back of you unit.
It will display a message asking if you want to do a hard reset and that it will erase all your data. select yes by hitting the up part of your 5 way button on the bottom of your unit. This is the one you use to navigate around your palm screen. After it resets you wil then be prompted to reset the screen by tapping the targets. If it works great. If not then you have something wrong that needs to be looked at. Before you send it in go to:
Select pda and then your model. From there go to the support screen and do a live chat. This is free and they may be able to live you some help. Best wishes.

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This shows the OS is corrupted. Try to flash the device

Jul 25, 2009 | Palm Z22 Handheld

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Go to "applications"

Select "prefs"

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Tap the targets on the screen as precisely as possible, then select "done"

NOTE: you need to tap at least 3 targets - maybe more if you don't tap carefully.

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Try running a piece of paper around the edge of the screen. There may be was something stuck in there, pressing the screen slightly and causing it to not respond to the stylus

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Sometimes 3rd party apps that don't work so well with the palms can freeze them up.,/

You could do a hard reset and when you initially sync the palm, when it asks you for a profile choose a new one and see if this method removes your problem.

Diagnosing problems by 3rd parties link-

More info-

Does the calibrator keep looping or not seem to work?
If you can access the calibrator, but it loops through the target sequence (repeatedly asking you to tap the targets), there may be a physical problem that's causing your touchscreen to be confused:
  • Do you use an adhesive screen protector? A screen protector which is trapped under the screen edge may interfere with touchscreen calibration. Occasionally, just having the screen protector on the screen can cause the issue. Try removing the screen protector.
  • You may have debris trapped under the edge of the screen. Use the corner of a piece of thin, stiff paper (copier paper works well) to very gently slide all around the edge of the screen. Don't let the corner of the paper travel more than an eighth of an inch under the screen edge frame. By doing this, you may be able to dislodge small particles of debris trapped under the frame.
  • A heavy impact or scrape to the touchscreen can cause permanent damage. If your touchscreen is damaged, you may need a repair

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My touchscreen was acting batty, not responding where I was touching. The solution for me was to:
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2. Take a piece of paper, fold it in half, and scoop under the lip the case where it holds the touchscreen in to fish out debris that were distorting how the digitizer recorded.

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Well watch this video and after you follow the directions get the screen and find the glass like cover and remove it from the screen bend it in a very lightly way, then put it back on and put the PDA back together and BAM.

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You may have dust accumulation around the edges of your touchscreen, between the screen and the case. Try using a can of compressed air. Gently press down on the edges of the touchscreen to expose the gap between the screen and the case, and shoot the air in there. This worked for me when my Treo 600 touchscreen stopped responding.

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