Question about Cuisinart DGB-500 Coffee Maker

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My coffeemaker is less than two years old and a friend advised me to contact Cuisinart online about my problem, it will no longer grind up the beans can I order a new blade set and how long should they last?

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The DGB-550BK is better

You have not missed anything. Unplugging for longer than 16 minutes (has 15-minute memory) is the only troubleshooting you can perform. Call Cuisinart to find out if you are still in warranty. All electronics have a failure rate. Cuisinart's is acceptably low, but their coffee makers are the least reliable of all their products. The basic problem with electronic coffee makers is that coffee makers produce high heat, and high heat kills electronics and melts plastic. At least Cuisinart has a 3-year warranty - higher than the industry standard.

Let me put it another way. All coffee makers have a high failure rate. As many Cuisinart coffee makers that break down, the non-Grind-and-Brews still have a 91 rating from Consumer Reports. Consumer Reports doesn't give ANYTHING a 91 rating. A lot break, but you probably won't fare much better by switching to a different brand. The problem with a Cuisinart breaking down is that an expensive unit broke down - you wouldn't be upset if your $15 Mr. Coffee broke every year. The law of averages is on your side - a 2nd Cuisinart will probably last longer.

-Tha Mp3 Doctor

Posted on Dec 17, 2008

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You should contact Cuisinart's Customer Service as they really stand behind their products and should be able to help you with getting a machine that works correctly.

I've been very impressed with how fast they work to resolve issues with faulty units and they are very prompt in getting back to you with an answer. Give them a call at 1-800-726-0190

Here's a link to their website for contact info, just select United States or International and give them a call or fill out the online web form. It's a good idea to have your model and serial
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Rather than go into what you could do, since your coffee maker is about 1 year old, I think you'll discover that it's still covered under their warranty.

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You have not missed anything. Unplugging for longer than 16 minutes (has 15-minute memory) is the only troubleshooting you can perform. Call Cuisinart to find out if you are still in warranty. Serial number is engraved onto the very bottom of the coffee maker - hard to read. All electronics have a failure rate. Cuisinart's is acceptably low, but their coffee makers are the least reliable of all their products. The basic problem with electronic coffee makers is that coffee makers produce high heat, and high heat kills electronics and melts plastic. At least Cuisinart has a 3-year warranty - higher than the industry standard.

Let me put it another way. All coffee makers have a high failure rate. As many Cuisinart coffee makers that break down, the non-Grind-and-Brews still have a 91 rating from Consumer Reports. Consumer Reports doesn't give ANYTHING a 91 rating. A lot break, but you probably won't fare much better by switching to a different brand. The problem with a Cuisinart breaking down is that an expensive unit broke down - you wouldn't be upset if your $15 Mr. Coffee broke every year. The law of averages is on your side - a 2nd Cuisinart will probably last longer.

-Tha Mp3 Doctor
PS: The DGB-550BK is better

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