Question about Creative Labs ZEN Vision:M Digital Media Player

2 Answers

Vreative zen will not charge - Creative Labs ZEN Vision:M Digital Media Player

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  • seventiesgal Aug 05, 2008

    I have tried to charge my zen

  • Anonymous Aug 06, 2008

    Same problem here - works fine from conencted mailsn charger - but powers off as soon as disconnected
    D


  • Anonymous Oct 06, 2008

    Same here,

    Works when connected to mains. I used to work in a department where the desinged MP3 player processors (also for creative) and think I know what is wrong:

    The Charging circuit that is implemented for the lithium ion charging, needs a small voltage from the battery to detect it and start loading. (this is intended as safety, but will render your device unusable if the battery goes completely flat. So i have also have a dead device now.

    Solutions:

    1 Get and install new replacement battery (instructions can be found online (is simple)

    2 Open your device (use same instruction). Connect yout battery to a 3 up to 3.5 volt power supply. Leave this for a short while (charging lithium ion battery's is difficult) This might give the battery enough charge to be detected by the player again.. reassample and recharge as usual.



    I will first try the second option, if that won't work, I will hav to buy a new battery.



    GL with your dead visions!

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Thank you all for your comments and solutions.
I bought a dedicated battery charger and hey presto - all is well, I have got my music back.

Thanks again everyone

Posted on Oct 07, 2008

I used to work in a IC design department where we disigned IC's for creative. It is a problemn of the lition ion charging circuit. When voltage drops under 0.9 volt (if I remember clearly) It will not detect
the battery anymore and wil not charge..
So, solution:
1 try to charge the battery manually for a short time, disassemble the vision and connect the battery to up to 3.7 volts. For a while, later your device can charge it further, by itself

Posted on Oct 06, 2008

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1 Answer

Hi, my ZEN vision m: does not start anymore; when charging the blue light just "flickers", but even after 1 night charging, no possibility to get to the menu


Hi,
The rapid-blinking blue light means that the Zen's battery is too drained to allow the player to turn on.

It can take 24 hours or more to completely recharge the Zen using USB. If you see the blue light blinking slowly when you plug it in, then the player is charging, and you will have to wait for it to finish charging.

If, after leaving the Zen to charge for more than a day, it still does not turn on, then the battery may be defective and not able to be charged anymore. The battery will have to be replaced.

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Hello,

Support site for the Zen V Plus, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_15306,VARSET=CategoryID:213

In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

>>>>>
To resolve this problem, establish that the player is charging correctly as follows:
  1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter ( You can purchase the power adapter here as a separate accessory).

  2. Press the reset button and observe the player.

  3. Check the display for the charging icon battery_ac_charge_1.jpg.
    • As the display times out after a few seconds, press any button on the player to reactivate the display.

    • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.

  4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.
Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
Note: If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.

<<<<<

Reset pin on the left side with the player facing up.

7973636.jpg

Manual (Multilingual, 17,2 MB) for the Zen V Plus :
http://files2.europe.creative.com/manualdn/Manuals/TSD/9851/0xE85A7F46/Zen%20V%20Plus%20Quick%20Start%20Multilingual.pdf

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If does not start charging (you´ll see arrow and pause/ play buttons flashing slowly) then you need to RESET your ZEN.
How to reset: You´ll find a tiny little hole by on/off button on the side. With ZEN connected to the PC USB or onto wall charger try turning ZEN on, it doesen´t matter if it turns on or not. Then insert a sowing pin or office paper clip end in this reset hole for a few seconds and release. Give it a couple of seconds and see the lights go off onto charging mode. LEAVE IT CHARGING for 24 hours. Make sure your PC will NOT turn itself on safe mode or hibernates in this period, it has to be ON for charging, at all times.
This is it.
Louise Passalacqua.

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