Question about Datamax Prodigy Plus Thermal Printer

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Refuses to print in XP - no error messages

We moved the printer from an old XP computer to a new XP computer. All the settings are the same, but we're not sure which port it is connecting to. When we choose COM1: or COM2:, it looks like it is printing (print window shows 1 document, then disappears), but nothing happens on the printer. When we choose COM3: or COM4:, "printing error" shows up in the print window.

Why won't it print?

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Try going to 'add & remove hardware'. Remove the COM ports. Reboot your computer. Windows should find your hardware and install the COM ports. If not, add the COM ports manually. Leave the printer COM port settings on COM port 1 or COM port 2, whichever you prefer.

Posted on Jul 17, 2009

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