Question about Creative Labs Nomad Jukebox Zen Xtra MP3 Player

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LOSS OF MUSIC - HELP

I turned on my jukebox yesterday morning to find all of my music was gone. I checked in the settings and it shows I have a total free space of 13,850mb out of 28,595mb which leads me to believe the songs are there but not coming up in my music libarary. I plugged into my computer last night and it showed no music. The only thing that i know of happened was that the battery died. I recharged it as i have in the past. I've had this machine now for roughly 5 years and totally love it, and this is the first time this has happened.

I need to know what rescue mode does and what is "cleanup drive" in resuce mode. Will this help me retrive?

Any help is greatly appreciated it.

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Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer).

If it didn't work out follow these steps:

1. Uninstall Creative Media Source and all related software.
2. Install the driver. In the installation CD the driver is usually in \Drivers\English
3. Turn on the Nomad an connect it to the PC.
4. Install MediaSource(the program requires that you have the nomad connected while installing)
5. Install MediaSource plugin
6. Try transferring files.

If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp.

Good luck!

Posted on Jun 26, 2008

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Uninstall everything from your PC, reboot, reinstall driver and the Explorer (I do not use MediaSource, only the Explorer).

If it didn't work out follow these steps:

1. Uninstall Creative Media Source and all related software.
2. Install the driver. In the installation CD the driver is usually in \Drivers\English
3. Turn on the Nomad an connect it to the PC.
4. Install MediaSource(the program requires that you have the nomad connected while installing)
5. Install MediaSource plugin
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If you?re still running into problem know that there are other programs capable of handling MediaSource?s functions, such as - Portable Audio Devices Power Toy , NomadSync, Real player, and there?s also a Zen plugin for the Winamp.

Good luck!

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To transfer tracks you need to use the Musicmatch Jukebox software on the product CD. Musicmatch updates the database when transfering music tracks.

This software is not compatible with Windows Vista, or Windows Media Player 11. If you have Media Player 11 you will need to uninstall version 11 to roll back to version 10.

If you are already using Jukebox, the problem may be the way the software is recognising the player. The HDD060 & 070 series show up both as "Removable Drive n:" (Where n can be any drive letter) and "GoGear".

If Musicmatch Jukebox is recognising the player as "Removable Drive n:" then go into the Musicmatch Options, and look for the Devices option or tab. Click the drop down menu next to the "Removable Drive n:" entry and select "GoGear".

The tracks you have already tried to transfer are actually on the player, so you will need to run the Philips Device Manager form the product CD and Restore the player, to free up this space.

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