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I am a bit of confused about paper jam but you are able to print but facing difficulties in scanning. I think the document jam is there. Pl. check the ADF (automatic document feeder) a small piece of paper or any foreign mater may obstruct or jammed at the sensor. clearing this may help you.
PAPER JAM A paper misfeed occurred in the main unit. Open the cover at the indicated location, and then remove the misfed paper. (“When the Message (Flashing alternately) OPEN XXX SIDE COVER All misfed paper was not removed from the main unit. Check the message in the display for the location of the paper misfeed, and then remove the misfed paper. ORIGINAL DOC.JAM A paper misfeed occurred in the Document Feeder. All misfed paper was not removed from the Automatic Document Feeder. Open the Document Feeder Cover and the Document Feeder, and then remove the misfed paper. (Flashing alternately) OPEN DOC.FEED COVER ∗REMOVE PAPER IN BYPASS TRAY∗ Paper is loaded in the Manual Bypass. Remove the paper from the Manual Bypass. FRONT COVER OPEN The Front Cover of the main unit is open or not securely closed. Securely close the Front Cover. (Flashing alternately) CLOSE FRONT COVER DUPLEX COVER OPEN The Duplex Unit Cover is open or not securely closed. Securely close the Duplex Unit Cover. (Flashing alternately) CLOSE DUPLEX COVER DOCUMENT COVER OPEN The Document Feeder is lifted up (while a document is loaded into it). Securely close the Document Feeder. (Flashing alternately) CLOSE DOCUMENT COVER DOC.FEED COVER OPEN The Document Feeder Cover is open. Securely close the Document Feeder Cover. (Flashing alternately) CLOSE DOC.FEED COVER TONER EMPTY The toner is empty. Copying and printing cannot be performed. Replace the toner bottle with a new one. SUPPLY TONER PAPER EMPTY The selected paper tray has run out of paper. indicates the paper tray, and “XXX” indicates the paper size. Load paper of the specified size into the specified paper tray.
to fix misalign and paper jam problem, follow this steps.
Load one or two sheets of unused plain white full-size paper into the document feeder tray, and then press Start Copy Black to pull the pages through the automatic document feeder. The plain paper releases and absorbs residue from the rollers and separator pad. NOTE: If the automatic document feeder does not pick up the plain paper, try cleaning the front roller. Wipe the roller with a soft lint-free cloth dampened with distilled water.
If the problem persists, or the automatic document feeder does not pick up the plain paper, clean the rollers and separator pad manually.
Follow the steps below to clean the rollers or separator pad.
1.Lift the cover of the automatic document feeder. This allows access to the rollers and the separator pad. 2.Lightly dampen a clean, lint-free cloth with distilled water, then squeeze any excess liquid from the cloth. 3.Use the damp cloth to wipe any residue off of the rollers or the separator pad. 4.Close the cover of the automatic document feeder. This should solve the problem. Cheers!