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VCR/DVD recorder Please help me, I have been trying to get someone to tell me how to get my device repaired or replaced for 2 months now and I just get a run around. I purchased my Magnavox VCR/DVD recorder in Nov. 2007 in good faith, because I have always had good experience with Philips Magnavox before. In March the VCR stopped working and the end of April the DVD stopped. I am a 68 year old woman on oxygen 24/7 and I don't get much enjoyment anymore so my entainment is a large part of my life. I cannot travel to take the set some out of the way place to be repaired and there is no authorized service in Lafayette, IN. I am on Social Security and Disibility so I cannot just forget about this and buy a new one. This is less than a year old and I truly think there should be some sort of help out there for me. I have my original sales reciept.

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I hear ya...I've gotten the run around too. So here's the somewhat dirty trick that you have to do to get what you were promissed- But then, They pulled a dirty trick on you-Didn't they.
Have someone go back to the store you bought it at-If they know you at that store-go to the same store in a nearby town.
Purchase the EXACT SAME MACHINE. Then take it home and VERY CAREFULLY unpack itWITHOUT breaking the styrofoam, or tearing the plastic bag too much( you will have to use all the packing again). Take the defective machine-dust it off-make sure it looks like new(it probably does anyway). and re package it EXACTLY the way the new one was. Don't cheat on this-the bad Karma will come back to bite you 10 fold. Keep the NEW machines cables and booklet and remote in the bag they came in-OPEN the bag-but do not take them out. Then take the re-packaged machine in the box BACK to the same store on the same day that you bought it. It must look like you just opened the box, took it out, then put it right back in. Go to the returns desk and say-"Hey, I just bought this and it doesn't work. I don't want another one like this one. I'd rather have my money back." If you do this when there is a lot of customers in the store-or near the return/service desk, this will put the pressure on the service desk people to refund your money. If they balk even the slightest at paying you back, just raise your voice and say, "I bought this in THIS store TODAY. IT DOESN"T WORK. I want my money back." That should get them moving-particulary in front of other customers who heard you, and are now watching what happens...Let me know if this helps. Remember to bring the sales slip from the machine that you bought THAT morning and NOT the old one.

Posted on Jun 24, 2008

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