Question about Creative Labs ZEN Vision:M Digital Media Player

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No charge... I can't get my creative zen to turn on, power up and there's no blue light. When I hit reset nothing happens, I tried to charge it by usb port and all I got was, 'power surge on hub port.' It's completely dead. Help!

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  • Anonymous Sep 02, 2008

    I have the same problem. What kind of new unit do i need?

  • Anonymous Sep 02, 2008

    I have the same problem. What kind of new unit do i require, where can I get it and how much will it cost?



    Many thanks.

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  • 250 Answers

Hello mandag78,

The error message you are talking about occurs when a device tries to draw more power from the USB port then the port can provide,

Make sure you are connecting the MP3 player directly to a USB port on the computer or a USB hub that has an independent power source (one that you plug into an electrical outlet). If you are plugging your MP3 player into a USB keyboard or a non-powered hub the port may not have enough ower to charge it.

I am assuming tha tthe Zen was working before? And that you are sing the exact same USB port and cord that you were using to charge the item previously? If so, then what you are experiencing might be a sign that the unit has failed and is in need of repair.

Best Regards,
Ken
"Go Ahead. Use Us."

Posted on Jun 24, 2008

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