Question about Xerox WorkCentre XD100 All-In-One Laser Printer

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Paper folds and jams before


BEGINS TO COPY AND PAPER IS FOLDING IN AREA WERE AND THEN A PAPER JAM. E2 SEEM TO NOT BE FEEDING INTO SECOND STAGE OF COPYING

I have a Xerox Workcenter XD 100 which gives me E2 error and paper gets crumpled under the fuser assembly. I opened the fuser area and didn't find any broken gears but there is a rectangular 1 1/2 by 10 1/2" plastic piece with a feed slot in the middle which evidently came out when I recently changed the toner. Where should this piece be installed? Is there a diagram that I can follow?

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  • swedishrose Oct 06, 2008

    I have an older XD199 so Xerox no longer gives support. always worked fine, but started folding paper about 2 inches down from top and machine would jam. It does not go thru diffuser so ink smears of what is copied. There is a small green "thing" about 1 x 1 1/2 inch with 2 small black bars on it. This has come off. I cannot find pictures large enough in book in the diffuser or clear paper jam area to see where it belongs. Please help I do not want to throw away the machine as I still have a pricey ink toner cartridgfe.

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Your description points to a fuser assembly problem which is right where you looked. I'm not sure what that plastic piece is from. if it is black, it probably came from the fuser. That is a replaceable part, but I'm not sure you can still purchase them from Xerox.

Posted on Aug 26, 2008

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Here is a picture of the aforementioned broken gear, with a replacement gear visible for comparison:
db4ad8a.jpg

From a different angle:
c0bdad3.jpg

The printer repairman said that the plastic gear found in this and similar models can fail after as early as a few months of use. Best of luck!

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