Question about Office Equipment & Supplies
This is an ink stick count error. First, use only xerox ink sticks that are intended for your printer. They have a proprietary shape that actuates sensors in the ink loader. Clear any broken or jammed ink sticks in the loader- in the case of the code given, it is magenta that is the problem. Reload the proper inksticks, then run the "clear isc fault" routine from the diagnostics menu. If this does not clear the problem, then you may have a faulty inkstick loader assy. Do not forget to allow the machine to cool for 30 min, or run the shutdown for moving routine before you move or tip the device to work on it. Spilling melted ink can ruin the printhead.
Posted on Sep 05, 2008
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Posted on Jan 02, 2017
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