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Cabrio top load washer, not working, period

I have had this machine for a year. repair guy came out, stood with his hands in his pocket and told me that there was a screw in the pump and left. did not take machine apart or nothing. just left. well, my husband took the machine apart and there is no screw or anything in pump or any other part of machine. but it will not spin out, drain or anything.

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It sounds like you have something restricting your drain (either inside the tub or in the pump itself). Try the following steps to check for blockages. Where the front panel and the top of the machine meet, there is a crack. When using a flashlight, you will see 4 items in this crack. 2 are green 2 are black. The black
pieces are support studs, ignore them. The green one's are clips that hold the top to the front. Using a putty knife (easier) or a small flat head screw driver (a bit more difficult) push one of the green clips towards the rear of the machine while lifting on the top (warning they are very stiff). You can wrap the tool in a light
cloth to help protect the finish, althought it may make the clips more difficult to remove. Only lift slightly (too far and it will bind on those support studs I told you about) Now press the clip on the other side and lift the top up.(now this is easier if you have a second person to hold up the lid while you work underneath.
You will see your tub from a new perspective. First you will see a plastic ring around the top of the tub. Disconnect the green clamp on the hose towards the left rear using a pair of pliers or channel locks. The ring is held down with clips all of the way around the tub. By pressing down over each clip and pulling the clips slightly forward, you can remove the top ring. The rest isthe easiest part. In the center of the basket, there is a small cap. Remove this with a small flat head screwdriver. Remove the bolt (7/16") that is underneath the cap. Now lift the whole basket
out. If your small items get too far (ie, the pump), remove the back panel. On the left hand side you will see a small black hose towards the botom. This connects to the pump. Forign objects can lodge in here keeping it from draining also. If you
disconnect the hoses, have something handy for all of the water to go into (large wet vac is usually the best). Drop the 3 #20 torx screws and the pump will come down and you can remove the obstructions. It doesn't mater if you start by removing the basket or pump first, I've found my blockages to be about a 50-50 split.

Posted on Jun 25, 2008

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