Question about Polycom SoundPoint IP 501 IP Phone

7 Answers

Polcom phones stop ringing

Hi All,
we have various model Polycom phones (500, 501, 601) connected to our Switchvox (Asterrisk based) server and they all stop ringing over time when receiving outside calls. The volume gets lower and lower until you can no longer hear it. Even when you turn the volume all the way up it is still silent. The only way to fix it is to reboot and then a day later or a few hours later it stops ringing again. We have tried various Polycom software levels with no luck. We have a Polycom provisioning server installed. The phones work fine when using the Switchvox provisioning tool, which uses a config that Switchvox refuses to share, but they charge you per phone to use their tool. Any suggestions?

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  • emcneal Jun 28, 2008

    I received four emails stating giving solutions, but I am only able to view one of the solutions. I don't know if this is how FixYa works or if I'm experiencing technical difficulty, but the first solutions definitely did not help since Polycom provides little to no techical support for end uers.

  • emcneal Jun 28, 2008

    Problem phones are not going through firewall or VPN. There is no Tell Me Studio involved. The problem is definitely in the configuration file because they work fine when we configure them with the Switchvox utility. However Switchvox refuses to share there configuration file.

  • emcneal Jul 07, 2008

    I actually came across this information awhile aback and tried it, but it still doesn't help.

  • emcneal Jul 07, 2008

    I also tried resetting the phones and this does not help either.

  • emcneal Jul 07, 2008

    The phones are downloading the ftp files just fine and the files are being logged with no problem. There seems to be no problem with provisioning, but unfortunately over a period of time the phones that receive outside calls seem to stop ringing.

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7 Answers

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Check this link here you can get the manual for polycom phones
http://phone.manualsonline.com/manuals/mfg/polycom/polycom_cordless_telephone_product_list.html
nad this link is for polycom 501
http://www.voip-info.org/wiki/index.php?page=Polycom+Soundpoint+IP+501

Posted on Jul 07, 2008

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Dear Sir/Madam,

1) After rebooting you can watch your ftp server and see the phone logging in and logging out. Its doing several things (checking the size of the bootrom.ld and sip.ld files and seeing if an update is necessary, etc etc) that I will go over later. It will reboot a couple of times to finish off the update.

2) After the reboots, lets be absolutely sure and lets check the bootrom and SIP versions.

  • Press the Menu button, 2 Status, 1 Platform, 1 Phone. Arrow down to view the BootRom version here.
  • Press the Menu button, 2 Status, 1 Platform, 2 Application, 1 Main. You will be able to view the "Version" number here.

If you did everything right, you should see the latest versions of the bootrom and SIP app that you had placed on your ftp site.

Now check your FTP site. You will notice that there are files being uploaded to your directory with *.log extensions. You guess it, these are just logs that the Phone dumps so you can trouble shoot when need be. If everything was done right, your phone will of seen the new bootrom.ld file and downloaded it, rebooted, and installed it. Next it will download your new sip.ld file and use it.



For More Information and Software updates. See this link.......

http://www.voip-info.org/wiki/view/Asterisk%40Home+Handbook+Wiki+Chapter+7#7224HowtouseProvisioningCentralBootServe


Thanks
Good Luck

"Don't forget to rate the Solution"

Posted on Jun 28, 2008

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Configurations for ringtones are set at user specific configurations or User Settings and uploaded to the configuration server. check that out too
hope this helps
all the best
tc

Posted on Jun 28, 2008

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Try to reset go to menu ,setting ,advances, password 456 admin.setting configurations to see if it the setting before...

Posted on Jun 24, 2008

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You may have a problem with your RTP connection. This behavior is exhibited if your firewall doesn't allow the RTP stream from Tellme Studio to your phone. In addition, many SIP phones do not yet work correctly over VPN connections.hope u can repair ur RTP connections.also try for some support from
www.polycom.com

feel free 4 further assistance .rate the particular experts solution as fixya that helps u understand n solve ur problem

Posted on Jun 24, 2008

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Go to this website and go to customer support www.polycom.com

Posted on Jun 24, 2008

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