Hi- My GE side by side is new- model # PSC25MSWCSS. I have had two service calls to the house. the first call was unsuccessful. the second visit the service tech used a kit that melts the frosted area. the area was glued and taped onto the inside of the frig. when I checked on it this morning there was debris on the bottom of the frig. I am unsatisfied with this ackward melting of the ice- since it does not solve the problem but just with tape and glue hold off the problem until the warrenty is up. I did ask the repair man and he said that he had put on several of these kits- I am unsatisfied and am asking for a new refrig. what do you know about this problem with this model?
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Repairman (only for users in the US for now) and get all the help you need. Goodluck!
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This model has two evaporators, so Do you have an ice ball in behind the crisper (should be on the left)? Is there brown looking water going down the back and collecting under the crispers? I need two things, a complete model number (there is 8 different model with this number you gave) also where is the ice and water located? Thanks
That can be the result of a couple things. Check to see if you hear the fan running in the freezer side? If not, since cold air falls, the cold air could be migrating from the freezer into the frig bottom section through the air duct hole in the back of the frig behind the crisper drawers. If the fan is running the check the air damper in the top left of the frig section. If the frig side is cold enough you should not feel air blowing through. Air flow is only very slight. You will have to remove some plastic cover or duct piece to see if it is closing. If the air damper seems to be working properly, you may have a refrigeration problem indicated by frost build up on the lower part of the freezer back wall. You may want to call in a pro at that point. Hope this helps point you in the right direction.
This is an issue with the convection system in the refrigerator, while the cold air trapped withing the crisper drawer remains and the temperature of the moisture in the area drops below the freezing point, the water content acts as a cover and thereafter enables the vegetables to freeze. A slight rearrangement of the utensils within the refrigerator solved the problem
I have Ge GSS25XSQA SS side by side and the food in the refrigerator drawers (crisper and meat) are freezing. Also the ice dispenser is frozen closed. The water dispenser still works. Want can I do to fix it. Would dirty coils have anything to do with this? Terry
You should not have any water at all forming inside the frig compartment unless you have a water dispenser on the frig. The water resevoir is located in the frig compartment at the bottom behind crisper. There may be a small leak or loose water connection on it. Hope this helps.
thats what you need its not that hard to put together
thats the kit that allows air into the fridge
and its allowing too much, before you order this
go to the back of the fridge and take off the silver panel with about 10 screws
take off the control board
take off the wires and it has clips on each corner of the board
get needle nose pliers and squeeze the white plastic that extends out of the clips and pull the board towards you got to do that for all 4 corners
once you do that check on the back of the board for black smudges and burning smell if there is significant black smudge or burning smell you need to oder that
but im 97% sure you need the inlet assembly
its located in the middle upper part of your fridge
I had the same problem. Apparently the problem is the main control board. According to the technician that came out to fix mine there is a design flaw and these boards are very sensitive and can blow a circuit or malfunction from the slightest power surge. What happens then is that the control board doesn't "tell" the fan to turn on and off at the right time so the fridge and freezer warm up too much before the fan kicks in and then it cools everything down but since the fan isn't running at the correct intervals and circulating the air all of the cold air settles to the bottom which causes the produce in the drawers to freeze while the top shelves get warmer. I had done a fair bit of research before calling GE and came to the conclusion that this was a common problem. So I pressed them and was able to get the fee for the part waived (before I made the service call appointment) which was around $150. The part now has a 5 year waranty which I find funny, because I'm not sure why it wouldn't have that upfront as my refridgerator is only 2 years old. Whatever!! Unfortunately, unless you have indepth knowledge of refridgerator repair there is no way around the service call and labor. Anyone buying a new model of refridgerator (any company) should consider an extended waranty. The service tech also told me that all refridgerators made after 2001 are required, by law, to have an electronic mother board which in all likelyhood will fail at somepoint prior to when you are ready to buy a new fridge!
An Ice/thick frost build up on the back wall of the freezer if a side by side .The tank will be behind the crisper drawers you will see it frozen block of ice verses water in it you can tap it to see if the water moves.. Your water inlet valve on the disp. side maybe bad as well. Is the refrig section cooling ok??