Question about TruTech PVS12701 Portable DVD Player

9 Answers

TruTech TV dw19tt video problems with dvd player

My dvd player only works if I plug the video and audio cables into the front of the tv. When I plug them into the same jacks in the back, I only get audio and no video.

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  • 6 more comments 
  • mtyler48 Jun 24, 2008

    There are only 2 settings..line and cable. I have line selected and can hear audio but see no video

  • mtyler48 Jun 24, 2008

    TV is pretty new and it has never worked in the back. I do have the right channel on.

  • mtyler48 Jun 24, 2008

    I don't understand sweet rascals response..

  • mtyler48 Jun 24, 2008

    I'll try blowing the jack out but since it never worked from purchase it probably is a bad jack. thanks for the contact to customer support however the link for the manual is not my tv it is for a dvd player.

  • mtyler48 Jun 24, 2008

    i have some knowledge of electronics and can attempt the replacement. i didn't want to do that if it was a setup issue.

  • mtyler48 Jun 25, 2008

    TruTech TV dw19tt

  • mtyler48 Jun 25, 2008

    cables are in audio out and video out..colors match

  • mtyler48 Jun 25, 2008

    blowing air did not work..manual link posted not correct manual

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9 Answers

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Hi,

Based on your postings, it is not a setup/configuration issue, it is a hardware issue. Your TV has only two (2) source settings: line or cable. The "line" has two possible connection points, front and back. the front works but the back does not and you'd rather use the back. Corrective measure would require that you open the back of the unit, chances are 2 ~ 4 screws, the 3 RCA females would be soldered unto a smaller PCB. As VOTIT has posted, check the yellow RCA (video). Most likely problems would be cold or no solder, cracked PCB trace, loose connector, stretched/open wire or even in some cases, wire(s) simply not connected.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Jun 25, 2008

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Tech48 has it correct. It is a common problem for poor solder connections to exist on the jacks. While rare, the video switching chips have been known to be defective as well which would show up as the audio working without the video. The audio section is switched using a different chip. You have stated that this has never worked. If by chance, the unit is still in warranty, you should be able to get this repaired for no cost. Even if the chip is defective, this is a simple repair and should not take very long.
Keep use posted.
Dan

Posted on Jun 25, 2008

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  • Master
  • 624 Answers

Since the audio works on the back jacks on the TV, you have it plugged in right. If you switched the audio and video around you would not get audio from it.

If you have audio from it, you have the right input selection on the TV

Since the audio and video both work on the front jacks of the TV you know that the DVD player is not at fault.

This only leaves one option, the jacks on the back of your TV for the video are not working. It could be a bad solder connection. But it could also be the buffer IC that is on the input board in the back of the TV.

Those are the only really likely problems. Check the solder connection, and if they look good you may just need to take it to a service center. Replacing the buffer IC may not even fix it. You may have some other problem like a shorted transistor or somethiing in that cicuit. The only real way to tell is by doing some real electronic troubleshooting. Anything else is just a guess.

If you have a multimeter and an O-scope and the knowledge of how to use it, you can check the components around that cicuit. It could even be a faulty switching IC. It is going to take a little experience with this type of troubleshooting unless you just have a broken solder joint connection.

Let me know if you want any more help from me.

Posted on Jun 24, 2008

  • Dave DeGain
    Dave DeGain Jun 24, 2008

    One other thing, try connecting a different video device into that jack on the back of your TV. If it does not work, just like the DVD player, that isolates your problem to the TV.



    If you have the option to select different video inputs (like composite, s-video, component) from one source (like video 1 or video 2) just double check that and make sure you have the proper video type selected.

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What brand and model of TV do you have? I will look up its manual and see the rear input needs activation. Thanks.

Posted on Jun 24, 2008

  • Dean Joly
    Dean Joly Jun 25, 2008

    If you are plugging your cables to video out and audio out then you will not get a picture or sound. The cables need to be plugged into the video in and audio in of your TV. There is definitely possibility that the only input on this TV is in the front as the TruTech brand seems to be made rather cheaply, there is a lot of dissatisfaction with this Target house brand around the Internet.

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Your problem is a loose video rca jack at back of your tv ,this common problem of jack connection when the solder there is crack,this the cause no video..this very easy to do just open your TV when open,already locate the your video jack (at edge of cercuit board) when you see video jack renew the solder by soldering iron 30 watts its ok.,,when finish close the TV ..thats it all mtyler..

Posted on Jun 24, 2008

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  • LORETO LACARON
    LORETO LACARON Jun 24, 2008

    the color of the video jack is yellow..



  • LORETO LACARON
    LORETO LACARON Jun 24, 2008

    if tv is new and see a video in front connection but when back connection only audio sound maybe you interchange in connection of video one to video 2 this only thing i see this not in setting because you hear audio sound maybe the rca cord near to cut ,some times work , sometimes not checked this .interchange or near to cut intermittent,..

  • LORETO LACARON
    LORETO LACARON Jun 24, 2008

    if you do interchange the cord and nothing happen buy a new rca jack cord and if this still you cannot see video ,then my solution above is the best for this.even it new it will factory defect maybe..or use the warranty if covers the warranty....

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Before doing all this reparing work just clarify your sely that you are inserting the wires of video in the proper jack try interchanging the wires in the jacks then start further some times the silly mismatch creates this problem.also try cleaning the inner side of jack by blowing air through your mouth or air blower if you have it,minute dust can also be the problem.then try the further solutions.

this is the link to help you to get the manual of your product.

http://www.1800customersupport.com/productdocuments/PVS12701_TruTech.pdf
or
the video card must be faulty and is not supporting in the back jack of the tv replace that.
or
the video unit on the back side of your tv unit is faulty for sure get it repaired.

rate the solution as FIXYA if this helps you solving your problem.

Posted on Jun 24, 2008

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What is doubt in this?

the video jack in back alone is not working

Posted on Jun 24, 2008

  • dewan nafees ahmed Jun 24, 2008

    you are telling that the video jack in back side alone is not working right??

    there is nothing to do with settings of TV i think.

    u just need to change the back jack alone.

    that is not a difficult job. if u have a knowledge about electronics u can check it easily and change it.


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  • TruTech Master
  • 13,433 Answers

The back video jack must be faulty, have you tryed useing any other device on the jack in the back? Make sure you are watching the right channel when you connect it to the back.

Posted on Jun 24, 2008

  • Ekse Jun 24, 2008

    Make sure you have connected the right cables to the right connectors you may have placed the 2nd audio cable over video.

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  • TruTech Master
  • 19,396 Answers

You need to switch the tv imput to the proper connection when you plug the cable at the back. use tv input selection from remote.

Posted on Jun 24, 2008

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