Question about Creative Labs ZEN Vision:M Digital Media Player

3 Answers

Firmware problem for zen vision M

My zen would no longer connect to my laptop so i re-loaded the firmware which it said to reinstall via USB, but whn i try to update the firmware its says my zen isn't connected to my computer even though it is.

hope do i get the firmware back on my zen if it won't connect to any computer?

Posted by on

  • 15 more comments 
  • Anonymous Jun 28, 2008

    I have the same exact problem and I have no idea what to do. It used to connect to the computer but now when its plugged in it won't show up.

  • DSKONLINE Jul 04, 2008

    I also have the same problem windows detects it but media player and firmware recovery program wont... nor will the firmware updaters

  • Anonymous Aug 17, 2008


    i emailed creative

    and i've tried everything

    nothing works.

  • JaenLa Sep 02, 2008

    I've the same problems, downloaded the recovery but couldn't connect it to my Zen.

    Does anyone have an idea to solve this ??

  • Anonymous Sep 06, 2008

    I had to reset my Zen and I lost most of my songs and all of my videos. Now when I power it up it always reads that it is rebuilding. Also, when I connect it to my laptop, my laptop does not recognize it.

  • courteney547 Oct 05, 2008

    i have the same thing wrong wit it when i turn it on it says fix firmware

  • Anonymous Oct 05, 2008

    I think i am having the same problem, my laptop doesn't recognize when i plug my zen into it, it powers up and charges, but i can't transfer data.  Anyone know what to do?

  • meehanmd Nov 10, 2008

    Yeah, the same thing has been happening to mine. i get "Firmware problem" then it just goes into recovery mode and none of the options work. Has anyone come up with a non-$100 solution yet?

  • Dennis Pacanas
    Dennis Pacanas Nov 11, 2008

    Have the same problem and now the player is shot ....does not turn on, black screen everything lost !

  • Anonymous Nov 27, 2008

    this thing sucks

  • joemcc6007 Jan 13, 2009

    Same problem. Disc drive replaced, Creative firmware downloaded to PC but when I try to download onto player, get a Windows message, "Player not connected". Tried holding the play/pause button down for 15 seconds and longer after unplugging and reconnecting player--seemed to work but "player not connected" message still popped up just before the PC to player download completed. Tried to reboot player afterwards, got "firmware problem" message from player screen. Still won't work. May try Creative's hourly tech help over the phone if no one has better idea.

  • Anonymous Feb 01, 2009

    windows detects it but media player and firmware recovery program wont... nor will the firmware updaters

  • apilorge Feb 02, 2009

    Same problem. After Reset, Clean, Format and once reboot I get the Creative-Zen logo the it display Firmware error. when try to update new firmware, it tells to connect Player even though it is already detected by PC

  • olivia_fitts Feb 11, 2009

    ok well my creative zen vision m freezes alot so i went thru the recovery list trying thigs well i erased the firmware and downloaded a better version well when i try to do it it says that its not connected but the computer reconises it but windows media player and zen vision m media explorer doesnt. help ????????????????/

  • Anonymous May 16, 2009

    my creative zen vision m won't connect to the creative media explorer

  • Anonymous May 17, 2009

    Initially the Zen M seemed like a great little mp3/video player but after having it for a short time and experiencing several annoying problems, I now think they are a piece of ****.

  • courteney547 May 11, 2010

    i have the same problem my zen won;t even get on any more



3 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert that has over 10 points.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 4 Answers

I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on. 
If this is what is happening with you, then this one solution I found to fix it: 
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half.   Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked.  I ran Clean Up first and that didn't work for me, so I tried Format.  It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen. 
I hope this helps! 

Posted on Nov 29, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Yesterday my Zen VM wouldn't start uo. When it did I got the recovery screen. I tried formatting the drive and got a hard disc error. Looked on the web and was horrified and the cost of a repair. It was cheaper to get a new one on ebay. In desperation I tried dismantling it in the hope I could just plug in another drive. The best bit was when I put it back together it worked. I am wondering it connections on the drive had become corroded. Unplugging the drive and plugging it back in cured this. Just hope it stays working.


Posted on Feb 02, 2009

  • Creativebof Oct 31, 2010

    About the first problem described here: inability to reload the firmware because the device is not detected.

    1) Creative is unable to help. After a few mails exchanges, they just conclude they could offer some % if purchasing a new device...
    2) When browsing the web you could discover that the creative firmware reload program is only compatible with Windows XP SP2 (not SP3, the last one in October 2010) and Windows media 10 (nothing above)
    3) I found somebody with a windows XP computer, with SP2 and Windows media 10: the creative firmware reload program works!!! Unfortunately, It fail to finalise the firmware update successfully, probably because of a hardisk failure.


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I've had the exact same problem with mine. After surfing around, I found the following info at

Is your Zen Vision:M displaying one or more of the problems below:

- Does not power on; dead
- Is not recognized by the computer
- Zen overheats/gets hot to the touch
- Gives "Firmware Problem" message
- Gives "Firmware Update Failed!" message
- Gives "Power Surge" message
- Gives "Harddisk Problem" message
- Keeps freezing up or getting stuck
- Stuck in Recovery Mode
- Randomly flips between songs and radio
- The USB connector/port and/or its pins are damaged
- There are loud clicking sounds coming from the Zen
- Zen freezes when connected to computer via USB
- Rebuilds the library but doesn't ever finish, or takes 30+ minutes to finish
- Cannot format the hard drive
- Cannot upgrade the firmware

If so, then your Zen has a hardware failure.

At one point, when I re-set my Zen M, the screen did flash "Hard Disk Problem", so I suspect that I've got a hard disk failure of some sort.

Places online that do hard disk replacement of this model (Gadget Doctor, ZenRepair) want upwards of $100.00 to replace the hard disk. I bought mine refurbished from last Thanksgivin for $100.00, so I guess I'll be switching to Sandisk!

Posted on Sep 05, 2008

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Really i don't know what the problem is. the creative doesn't charge and when it charges don't do anything

the player seems to need longer charging:
1. while player switched OFF: let it load on ac-adapter or USB-connection**** for about 1 hour, until the screen lights up.
2. still while player switched OFF: let it load another 2 to 3 hours
to get it fully charged.

**** notice: when using USB for charging:
1. Install the application software (from CD or Creative-download)
2. Preferred is a USB-connection at the backside of the computer
3. When more USB-connections are used, have the others disconnected: trying not to overload the USB-port power-consumption.

Support for Zen Vision M on the site of Creative:

Aug 12, 2009 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Firmware problem

No take-backs. You can re-download the firmware. First you need to fix your player connection problem by going to Control Panel=>Uninstall Software and uninstall/downgrade WMP11 and WMP11 runtime. You should have WMP10 afterwards. Then go to Control Panel=>System=> go to the Devices tab and uninstall portable devices driver showing as the MTP Device. Restart. Connect your player via USB and it should be detected. Then go to Creative's website and get a firmware utility for your player by navigating the website. The update should happen automatically after you run the utility.

Aug 18, 2008 | Creative Labs Zen Vision Digital Media...

2 Answers

Zen vision 30 gb front buttons don't respond

Go to the Creative website and D-load the firmware renewal utility for your player. It should detect the player via USB automatically and find the firmware for it via the Internet connection. No buttons required. 

Jul 31, 2008 | Creative Labs Zen Vision Digital Media...

1 Answer

Firmware problem for zen vision M

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard

Jun 25, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Vision M not recognized

I'm having the exact same problem. My zen is 'charging' but isn't detected anywhere on my pc and I'd leave it charging for days but nothing happens. I've tried different usb ports, reinstalling the software several times but nothing. I recently reinstalled Windows and with my new pc my Zen cannot work on it for some reason?! I put previous files from my old pc onto my Zen hoping that I could transfer them onto my new Windows pc but I fear I've lost the data on my Zen completely. Arggh, any suggestions guys? Please..x

Feb 29, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Firmware reload

Make sure you have media player 11
If you can, the best test is to try your player with another PC, to see if you still have the problem. This localises whether the problem is with the PC (most likely the USB) or the player. See the link below (search on "connection problems") for a lot more troubleshooting on this.
Download recovery tool off creative's website.
go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix
If that doesn't fix it try the USB cable

Jan 23, 2008 | Creative Labs ZEN Vision:M Digital Media...

5 Answers

Cannot reload firmware

I had the Exact same problem and no one had a good solution, i only found one that finally worked after spending 4 freakin hours tryin to fix it. anyway here is the solution.

you need to use a computer that has Windows XP, then if the computer is running any version of Windows media player other than 10, roll back or upgrade to Media player 10. restart the computer.

Now, you need to download and run honestly i have no idea what it does. my guess is it reinstalles the USB ports but thats only a guess. but i was so frusterated by the time i found this solution that i was willing to try anything. so download this file, unpack it and run it. then it will ask you to restart. when your computer is restarted run the new firmware file ( i used and it works.

Why? i have no idea, but it i was pumped. the origional site i got this solution from is

Jan 19, 2008 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Firmware problem.....

try different usb port and different computer

could also have loose connection on usb port on the unit.

Dec 11, 2007 | Creative Labs ZEN Vision:M Digital Media...

1 Answer

Zen vision:M and vista don't work together

It might be a firmware problem. Creative's website should have the latest firmware which you can flash to the unit, then reinstall the drivers again using the latest driver from the web site.

Dec 02, 2007 | Creative Labs ZEN Vision:M Digital Media...

2 Answers

My computer and zen not mixing!

First try different usb port
then different computer if you have one
make sure you have media player 11
remove the usb drivers and reboot and let the computer reinstall them

Nov 09, 2007 | Creative Labs ZEN Vision:M Digital Media...

Not finding what you are looking for?
Creative Labs ZEN Vision:M Digital Media Player Logo

2,350 people viewed this question

Ask a Question

Usually answered in minutes!

Top Creative Labs Audio Players & Recorders Experts

Carlos L. Burgos
Carlos L. Burgos

Level 2 Expert

620 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Mohamed Ismail
Mohamed Ismail

Level 3 Expert

462 Answers

Are you a Creative Labs Audio Player and Recorder Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides