Question about Creative Labs ZEN Vision:M Digital Media Player
My zen would no longer connect to my laptop so i re-loaded the firmware which it said to reinstall via USB, but whn i try to update the firmware its says my zen isn't connected to my computer even though it is.
hope do i get the firmware back on my zen if it won't connect to any computer?
I had the same issue with my zen vision m. It was not recognized on any computer (although it would charge) and I noticed that when I turned it on after having it off for any amount of time, the zen would rebuild half way before turning on.
If this is what is happening with you, then this one solution I found to fix it:
Download the MP3 Recovery Tool from Creative Support website. Make sure that your Zen is charged at least half. Turn on your Zen, Holding the power switch in the on position (Very Important!). While holding the Power switch on, Reset the Zen by inserting a small object in the Reset hole on the bottom of the Zen (small objects can include thumbtack, wire, earring, etc...). You will see a menu: Clean Up, Format, Reload OS/Firmware, Reboot. (It is now safe to stop holding the Power switch) I decided to go down the list until something worked. I ran Clean Up first and that didn't work for me, so I tried Format. It will remove all of your data. Once Format runs, Reboot the MP3 player and plug it up to the computer. Run MP3 Recovery Tool. The firmware should should install itself on your MP3. Once installed, your computer should recognize the Zen.
I hope this helps!
Posted on Nov 29, 2008
Yesterday my Zen VM wouldn't start uo. When it did I got the recovery screen. I tried formatting the drive and got a hard disc error. Looked on the web and was horrified and the cost of a repair. It was cheaper to get a new one on ebay. In desperation I tried dismantling it in the hope I could just plug in another drive. The best bit was when I put it back together it worked. I am wondering it connections on the drive had become corroded. Unplugging the drive and plugging it back in cured this. Just hope it stays working.
Posted on Feb 02, 2009
I've had the exact same problem with mine. After surfing around, I found the following info at http://www.thegadgetdr.com/Zen-Vision-M-30GB-Repair-Hardware-Failure-p/rs-zvm-30gb.htm
Is your Zen Vision:M displaying one or more of the problems below:
- Does not power on; dead
- Is not recognized by the computer
- Zen overheats/gets hot to the touch
- Gives "Firmware Problem" message
- Gives "Firmware Update Failed!" message
- Gives "Power Surge" message
- Gives "Harddisk Problem" message
- Keeps freezing up or getting stuck
- Stuck in Recovery Mode
- Randomly flips between songs and radio
- The USB connector/port and/or its pins are damaged
- There are loud clicking sounds coming from the Zen
- Zen freezes when connected to computer via USB
- Rebuilds the library but doesn't ever finish, or takes 30+ minutes to finish
- Cannot format the hard drive
- Cannot upgrade the firmware
If so, then your Zen has a hardware failure.
At one point, when I re-set my Zen M, the screen did flash "Hard Disk Problem", so I suspect that I've got a hard disk failure of some sort.
Places online that do hard disk replacement of this model (Gadget Doctor, ZenRepair) want upwards of $100.00 to replace the hard disk. I bought mine refurbished from Buy.com last Thanksgivin for $100.00, so I guess I'll be switching to Sandisk!
Posted on Sep 05, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
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Posted on Jan 02, 2017
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