Question about HP PSC 2355 All-In-One InkJet Printer

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HP PSC 2355 error

Anytime i try to scan something on the printer, the led screen says: "You need to install or run HP software for this feature. Press OK to continue." I have the latest update, but i dont know what it mean by software. I have the same problem

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Assuming you already hav it installed, Try booting the HP printing software from off your task bar Then try a scan. See if that helps.

Posted on Jun 24, 2008

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Hi Brown - do you have the HP solution center? If not, follow the link below and download the full feature software and drivers.Just choose your operating system. If you do, try scanning by placing the document on the printer and then scanning by opening the solution center and clicking on scan document. Let me know what happens. Thanks.

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=422000&lc=en&cc=us&dlc=en&submit.y=7&submit.x=6&lang=en&cc=us

Jeff

Posted on Jun 24, 2008

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When did u get the latest update for your printer... may be the new software you have installed or got updated is broke. try downloading a neew software for your printer... try the link below

http://reviews.cnet.com/multifunction-devices/hp-psc-2355-all/4505-3181_7-31000151.html

Posted on Jun 24, 2008

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Hi Brown3377;
when you install the HP Software, what selection did you choose? is it the recommended or custom settings? maybe you missed the scanner driver for your printer that is why it says you need to install it first. you can insert your HP cd and check it out, click custom install and double check to see if you have the scan driver selected, if not, select it then install... then try to remove the printer usb cable, reboot your printer and computer.

Posted on Jun 24, 2008

1 Suggested Answer

SOURCE: HP PSC 2355 error

If you're using VISTA, HP says there's a compatibility issue. They provide a workaround for scanning documents using Paint. If you need pdfs of your scanned documents, you can download a "save as pdf" program from Microsoft (if you have a licensed version), or find another converter program online (some free, others not).

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&cc=us&lang=en&rule=4278&product=422000&dlc=en

Posted on Jun 26, 2008

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2 Answers

Printer will not scan. States "You need to install or run HP software for this feature". Laura


You can download the software at the HP website. Just click on the support link; lookup your specific model # and then select the operating system you are running. Download and install the software package and you should be all set. Hope this helps.

Aug 19, 2009 | HP PSC 2355 All-In-One InkJet Printer

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Run as error on dell


go to control pane/ user accounts/ user accounts/ look at your acct (make sure its says admin and not limited) if limited change it to admin. reinstall software, you should be on way now.

good luck

Jun 07, 2009 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Will Not Scan


Hello,

I have encountered the same problem and might have a solution:

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=390347&prodTypeId=18972&prodSeriesId=390347&objectID=c00710491

This is from the HP site. I will be trying it tonight when I get home....if it does not work I will let you know with another post.

Cheers,

AA

Nov 15, 2008 | HP PSC 2355 All-In-One InkJet Printer

3 Answers

HP PSC 2355 all-in-one printer not scanning


You need to start the HP software that's installed on your PC.

In Win XP, go to Start menu, look down the list of installed programs, and click on HP Director to start it up. Your scanner should work now, either from the scan buttons on the printer, or from the scan options within HP Director.

Nov 11, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

Error message: "Need to install or run HP Software for this feature"


If you're using VISTA, HP says there's a compatibility issue. They provide a workaround for scanning documents using Paint. If you need pdfs of your scanned documents, you can download a "save as pdf" program from Microsoft (if you have a licensed version), or find another converter program online (some free, others not).

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&cc=us&lang=en&rule=4278&product=422000&dlc=en


source:http://www.fixya.com/support/t576784-hp_psc_2355_error

Oct 14, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

SCANNING PHOTOS INTO WINDOWS PHOTO GALLERY


Try to scan photo using HP solution center or HP director ,you can download the full feature software from hp web site

Jun 19, 2008 | HP PSC 2355 All-In-One InkJet Printer

1 Answer

SCANNING PHOTOS INTO MY COMPUTER - INTO WINDOWS PHOTO GALERY,


Hi,
Does your computer have Windows XP installed? If it has and you use the installation disk that came with your HP 2355 All-in-One you should be able to easily scan and save the photos to My Pictures.
After installing the features put a photo in the printer, go into My Pictures and you should get a message at the top of the menu on the left of the screen saying 'Get Pictures from camera or scanner'.
Clicking this brings up a screen which leads you through the Scanner and Camera Wizard for HP PSC 2350 Series.
I have scanned and saved many photos using this facility.
Hope this helps
Glinny

Jun 19, 2008 | HP PSC 2355 All-In-One InkJet Printer

2 Answers

HP PSC 2355 error


If you're using VISTA, HP says there's a compatibility issue. They provide a workaround for scanning documents using Paint. If you need pdfs of your scanned documents, you can download a "save as pdf" program from Microsoft (if you have a licensed version), or find another converter program online (some free, others not).

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00809848&lc=en&cc=us&lang=en&rule=4278&product=422000&dlc=en

May 06, 2008 | HP PSC 2355 All-In-One InkJet Printer

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