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Jammed lens I dropped my nikon coolpix L18 as I was taking a picture and it fell right on its lens! I guess it jammed, i picked up the camera and the lens looked like it was pushed in crooked. Now when I turn on the camera, it says lens error. What can I do to fix this? Do i need a new camera? =(

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  • latyrant Jun 25, 2008

    thanks. i just bought this camera last week at best buy! It really frustrates me!

    Do you know if it would matter if it's still during the 14-day return period? What if I bought the Performance Service Plan?


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Hey latyrant,
If the lens visibly looks crooked then the lens is probably broken and needs to be repaired by an authorized service technician. One thing you could try is placing the camera on a flat surface with the lens pointed up and holding the shutter button in, while doing this turn the camera on. Sometimes this will force the camera to try and focus before the camera can register the lens problem and sometimes it will force the lens back into alignment. If this doesn't work you could bring it to a Geek Squad® precinct in a Best Buy™ store and they could send it out to get looked at by a technician. I will say that the cost of digital camera repairs often exceed the value of the product. I hope this helps!

Sincerely,
Allan
Go Ahead. Use Us.

Posted on Jun 24, 2008

  • Allan Noyes
    Allan Noyes Jun 25, 2008


    Hey latyrant,

    If you have a performance service plan on the camera with ADH coverage then the repair of the camera would most likely be covered, but a Best Buy™ store would not be able to return or exchange a damaged camera. I hope this helps!



    Sincerely,

    Allan

    Go Ahead. Use Us.



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