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Re: lost ipod nano
Hey maddie13, Unfortunately, Best Buy Product Replacement Plans (PRP's) only include coverage for hardware failures and manufacturer defects. If your iPod has been lost or stolen, we would be unable to provide you with a replacement. If you would like however, your local Best Buy™ store should be able to cancel your current PRP coverage and provide you with a pro-rated refund for its cancellation. To do so, you would simply need to bring a copy of your original store receipt to the service desk to your local store and request to have your PRP cancelled/returned. Hope this helps you out. Sincerely, Aaron Go Ahead. Use Us.
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Apple has some suggestions to try before taking it in to an Apple store. Most iPod Nanos are covered by a one year warranty, and you may have purchased a longer warranty. For questions about your warranty and coverage, call Apple customer service. If your iPod is still covered and you live near an Apple store, it may be faster to take it in.
Charge the iPod Nano for several hours to make sure the problem isn't a low battery. Force reset the iPod Nano by holding down the Sleep button and the volume down button at the same time for 8-10 seconds or until the Apple logo appears. Restore your iPod Nano by plugging it into iTunes and clicking on the iPod, then "Restore." This will wipe all information on your iPod Nano and install the latest version of its operating system. Re-sync your data to the iPod Nano after a restore.
Is you service plan from Apple or is it from a store like bestbuy? If it you only have apple care then they will not do anything for you, they only cover defects, and rarely even cover that. If you have a warranty from say bestbuy you will be able to bring it in and get a new one free of charge.
One option is to take the iPod into an Apple retail store Genius Bar and have a technician look at it, and if it is still under warranty, they can replace the iPod for you if it is not fixable.
If its not under warranty, Apple doesn't replace batteries, but you can find replacement batteries online, and depending on where you live you can probably find a shop that will install it for you if you don't feel comfortable doing it yourself. I don't believe Best Buy replaces batteries though.
While issues such as defective batteries can easily be addressed through a Best Buy Performance Service Plan (PSP) or Product Replacement Plan (PRP), liquid damage and water immersion are unfortunately not covered under either type of plan.
If you'd like more information regarding your coverage, remember that you may always contact us directly at our toll-free hotline for further assistance: (888)-539-6883.
To file a claim under your Best Buy™ Product Replacement Plan visit http://www.BestBuy.com/replacementplan or call 1-888-539-6883. You will need to have the original sales receipt available so that your claim can be processed.
Yes, it is possible for a battery to die, though 2 or 3 months is a bit short. If you have some way of proving the date of purchase you should be able to take the iPod to an Apple store and talk to one of the "Genius" guys. If it is a battery it should still be covered under warranty. If it isn't covered under warranty, they will be able to get a replacement battery for you which would be cheaper than buying a new one.
Hope that helps!