Try reading these:
General fax problems
Issue
Cause
Solution
The document stops feeding in the middle of faxing.
The maximum length of a page that can be loaded is 381 mm (15 inches). Faxing of a longer page stops at 381 mm (15 inches).
If no jam exists and less than one minute has elapsed, wait a moment before press
Cancel
. If a jam exists, remove the media.
If the item is too small, it can jam inside the automatic document feeder (ADF).
(HP LaserJet 3015 all-in-one) The minimum paper size for the ADF is 74 x 105 mm (2.9 x 4 inches).
(HP LaserJet 3030 all-in-one and HP LaserJet 3380 all-in-one) The minimum page size for the ADF is 127 x 127 mm (5 x 5 inches).
If a jam exists, remove the media.
The fax activity logs or fax call reports are printing at inappropriate times.
The fax activity log or fax call reports settings are not correct.
Print a configuration report
and check when the reports print. Set the appropriate log or report
printing times through the control panel or the HP Toolbox.
The volume for sounds that the device emits is too loud or too soft.
The volume setting needs to be adjusted.
Set the appropriate sound volume settings through the control panel.
Fax send troubleshooting
Use the information in the following table to solve problems that might occur when sending faxes:
Issue
Cause
Solution
Faxes stop during sending.
The fax machine to which the fax is being sent might be malfunctioning.
Try sending to another fax machine.
The telephone might not be working.
Do one of the following:
-
Turn up the volume on the device, and then press Fax/Send
on the control panel. If a dial tone is heard, the telephone line is working.
- Disconnect the device from the jack in the wall, and then connect a
telephone to the jack. Try to make a telephone call to make sure that
the telephone line is working.
A communication error might be interrupting the fax job.
Change the redial-on-communication-error setting to On.
See the electronic
User Guide
on the CD-ROM that shipped with the product.
The device is receiving faxes but is not sending them.
If the device is on a PBX system, the PBX system might be generating a dial tone that the device cannot detect.
Disable the detect-dial-tone setting.
See the electronic
User Guide
on the CD-ROM that shipped with the product.
A poor telephone connection might exist.
Try again later.
The fax machine to which the unit is sending to might be malfunctioning.
Try sending to another fax machine.
The telephone line might not be working.
Do one of the following:
-
Turn up the volume on the device, and then press Fax/Send
on the control panel. If a dial tone is heard, the telephone line is working.
- Disconnect the device from the jack in the wall, and then connect a
telephone to the jack. Try to make a telephone call to make sure that
the telephone line is working.
Outgoing fax calls continue to be dialed.
The device automatically redials a fax number if the redial options are set to On.
Press
Cancel
to stop the redials while the device is dialing.
To cancel a pending fax job, see "Canceling a fax job" in the electronic
Users' Guide
on the product CD-ROM.
See "Changing the redial settings" in the electronic
Users' Guide
on the product CD-ROM.
Faxes that are sent are not arriving at the receiving fax machine.
The receiving fax machine might be off or might have an error condition, such as being out of paper.
Call the recipient to make sure that the fax machine is on and ready to receive faxes.
The originals might be incorrectly loaded.
Make sure that the original
documents are correctly loaded into the automatic document feeder (ADF)
input tray or flatbed scanner (not available with the HP LaserJet 3015
all-in-one).
A fax
might be in memory because it is waiting to redial a busy number, other
jobs that are ahead of it are waiting to be sent, or the fax is set up
for a delayed send.
If a fax job is in memory for
any of these reasons, an entry for the job appears in the fax log.
Print a fax activity log and check the Status column for jobs that show
a Pending designation.
All of the numbers of a long fax number cannot be dialed.
The maximum number of digits of characters that can be entered into a fax number is 50.
Try manually dialing the fax number.
Faxes that are sent include a block of gray shading at the end of each page.
The original may be on the
flatbed scanner (HP LaserJet 3030 all-in-one and HP LaserJet 3380
all-in-one only), with the glass-fax size set incorrectly.
Make sure the setting is correct. See "Changing the default glass-size setting" in the electronic
Users' Guide
on the product CD-ROM.
Faxes that are sent have data missing from the end of each page.
The original may be on the
flatbed scanner (HP LaserJet 3030 all-in-one and HP LaserJet 3380
all-in-one only), with the glass-fax size set incorrectly.
Make sure the setting is correct. See "Changing the default glass-size setting" in the electronic
Users' Guide
on the product CD-ROM.
Press to scroll through the following report types:
Every Error: prints whenever there is any kind of fax error (default).
Send Error: prints whenever there is a transmission error.
Receive Error: prints whenever there is a receiving error.
Every Fax: confirms every time a fax is sent or received.
Send Only: prints every time a fax is sent indicating whether the fax was successfully sent or not.
Off: does not print any error or confirmation reports.
Press OK to select the report.
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