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XP and Vista, driver scanner, Installation software, how does a scanner work, driver installation

Generic problem for all Scanners

HP ScanJet G4050 won't work in Solution Center...

posted by JanKatie on Jun 24, 2008

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I cannot get my new scanner to work in HP Solution Center (software) in either XP or Vista.

Comment by JanKatie, posted on Jun 24, 2008

We were disconnected. What happened?

Comment by JanKatie, posted on Jun 25, 2008

I tried what you suggested (unplugging, uninstalling, etc) but I still get the same error message. I even updated the driver. Any other suggestions. This may be helpful. It works on my laptop with XP. It doesn't work on my pc which has XP on one drive and Vista on the main drive. I tried it on both drives on my pc. It doesn't work.

Comment by JanKatie, posted on Jun 28, 2008

We were disconnected from the live chat and the problem was never resolved. I never heard back from Maanita.

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Best Solution

posted on Jun 24, 2008

Maanita

Rank:

Wiz
Rating: 83%, 208 votes

Hi Jankatie
You need to unplug the scanner cable from both the ends and then reconnect it back make sure the power is disconnected,
then reconnect the power too

Uninstall the existing software from add remove programs in control panel

reinstall the whole software with the cd you got with the scanner'
once the installation is over it should work fine

Its the driver software corruption which is creating the problem.

for further assistance please post here

Regards

Rating Locked! (?) JanKatie has rated this solution as Thanks for Trying

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HP ScanJet G4050 won't work in Solution Center...

Comment by JanKatie, posted on Jun 24, 2008

Comment by JanKatie, posted on Jun 25, 2008

Comment by JanKatie, posted on Jun 28, 2008

Thank You!

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