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HP ScanJet G4050 won't work in Solution Center program

I cannot get my new scanner to work in HP Solution Center (software) in either XP or Vista.

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  • JanKatie Jun 24, 2008

    We were disconnected. What happened?

  • JanKatie Jun 25, 2008

    I tried what you suggested (unplugging, uninstalling, etc) but I still get the same error message. I even updated the driver. Any other suggestions. This may be helpful. It works on my laptop with XP. It doesn't work on my pc which has XP on one drive and Vista on the main drive. I tried it on both drives on my pc. It doesn't work.

  • JanKatie Jun 28, 2008

    We were disconnected from the live chat and the problem was never resolved. I never heard back from Maanita.

  • ciles48 Dec 06, 2008

    HI! I installed my scanjet G4050 few months ago. It worked fine. I even memorized some 5500 old slides..., a few thousand of pictures etc. A month ago a virus attacked my PC and I had to have my PC formated and I decided to try with the new windows programe. After that my install. CD wont give me full range of possiblities... I tried about five times with remove...install... It wont work? Help!

  • vyrago Mar 23, 2009

    I have the same problem but it is recent. The scanner worked through solutions center for about the first six months and then I couldn't get SC to come up. It comes up now, but the scanner does not respond to it. I get a connection problem error message. I disconnected and reconnected and uninstalled and reinstalled and spent hours on the phone with and hp tech and got on the Adobe flash help line and still, I can't get the scanner to use the software.

    The tech at Staples where I bought it (yes they've tried too) said it was probably some update that created a conflict, but he couldn't dind it.

  • ict7 Apr 23, 2009

    Same problem: Installed the HP software, with the HP Sollution Center. When I want to scna, it says: no scanner connected/detected. In Windows XP I can see the snanner in: Scanner & Camera's. I can scan pictures but I cant use the functionality of the Sollution Center. Very irritating, as I bought it for the cool extra features. . .



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Hi Jankatie
You need to unplug the scanner cable from both the ends and then reconnect it back make sure the power is disconnected,
then reconnect the power too

Uninstall the existing software from add remove programs in control panel

reinstall the whole software with the cd you got with the scanner'
once the installation is over it should work fine

Its the driver software corruption which is creating the problem.

for further assistance please post here


Posted on Jun 24, 2008

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Did you use the black plastic raster? For films and slices you need to use the black plastis raster. Remove the hard white plastic board in the lid.

I hope it makes sence: my English isnt that good.

Posted on Jan 26, 2010

  • ict7 Jan 26, 2010


    Thanx for your help. I did as you described. But the scanner only works one time. After that, it gives the same error.
    I have a Linux Samba network ith Windows XP clients. For the network users I have this problem,. For the localusers on a workstation, the scanner works fine. So Now I am using 1 workstation as a local client to scan pictures on and after scanning the pictures, I am connecting to the network and save the picture on my serer :) A bit of a workaround, but it works. Maybe others have more ideas?

  • ict7 Mar 01, 2010

    When scanning, you can select an option: scan dia's. You need to use the black plastic diaframeraster, which is supplied with your scanner. Remove the with board in the lid. Place the black raster on the scanplate (the glas). Put the dias in the black raster. Press the "scan dias" button on the scanner. Does this work?

    Tell me what you did to make it work. All I know is: It doesn't work. What did you do?


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G4050 scans pictures and documents but not film and slides. What is the soution ?

Posted on Jan 25, 2010

  • franknpeggy Feb 26, 2010

    I downloaded a new driver and re installed the whole thing and it worked !!!! I am using XP Pro.


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