Hi
Error code e20 means a clogged drain pump. This might have happened due to small clips, pins, coins, etc being stuck in the pump. Please note that error e20 can also occur when the drain pump is not pumping fast enough or when the pump fails. To fix the issue you'll need to check the drain pump.
Remove the 2 screws from the bottom of the front access panel, it will come off. Now check for the pump on the right side and remove hoses from it. Remove pump from machine then remove whatever is there in the pump. Hope this helps... Please post back for any further assistance.
Daniel
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