Question about Maxtor One Touch III 500GB FireWire/USB2.0 External w/16M buffer Retail ****... 500 GB USB 2.0 Hard Drive

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Maxtor Touch III drive failure

Hi Experts

My laptop died on a few occasions while the Maxtor drive was pluggin in meaning it was not unplugged safely. After 6 months of working fine, now the drive makes no noise upon startup nor does the light flash on the main button when plugged in. The light on the AC adapter turns on green when i switch the drive OFF and then it goes off when turned ON. I am told this means the drive is dead. I need to retrieve the data - is there any easy way to do this?

many thanks in advance!
Laura

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  • lmcgra Aug 15, 2008

    Thank you for your response. Unfortunately, I am unable to find your email address on this site? I am based in Vancouver, is there somewhere I can bring the Maxtor drive to get the data retrieved locally. I dont need the drive fixed just the data from the drive?



    Many thanks

    Laura

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One of two things.
one, get someone to remove the main drive and load it into a computer to read the information. this costs and the best way. 
second, throw it.

i bought the same hard drive, it was slow, too slow for my needs and then one day i found the folder which kept all my personal music was now zero.

i bought a 250gig toshiba hard drive 2 years ago. it is quick, safe and of all things, reliable.
the only fault is the light, it was so bright you could bring planes down with it, but a piece of masking tape toned that down.
but it works. it works so fine i am thinking of throwing the maxtor and getting another toshiba, and they are just as cheap.
I wrote to the comapny and since got no response, fine. i wont buy a maxtor item again. they lose, not me.

but a good computer shop will recover your data, if you can find an engineer even better, but expect to pay.
i am still trying to find an adaptor for the 2.5 drive to change it into a 3.5, some shops have this.
if you can get one of these then load it into your computer or get a caddy, expensive, but when you have finished use the caddy to put the biggest drive you want in.
the last item. the Toshiba has one thing the maxtor does not have, a switch.
caddies have switches. oh, when i said computer shops i mean a dirty little shop where someone knows what they are doing. If you get my meaning about big companies selling things they no nothing about at all about computers except its a box with a mouse and keyboard. also, they are dearer than the shop with someone who knows what they are doing.

someone said it was a power surge and it is adviseable to have a surge protection on any pc equipment.
but this was not the case since all my electrical items are so protected.
This is something i would not buy again. instead go for one who can have support, better still, back up everything on a true media. even a cd is better than having all your data wiped off a hard drive.
a pc is the most unrelable tool around. it will fail, mess up, blow up. a cd wont. make 5 copies and store in a cool dry place, even seal them. then you have a copy to replace what was lost.

Posted on Oct 28, 2008

WELL LAURA
I GOT YOUR EMAIL, BUT SINCE THERE IS NO WAY YOU CAN BE HELPED BY THE EXPERTS HERE , I WOULD RECOMMEND YOU TO COME ONLINE ON SKYPE, ADDING MY USER NAME anaesarora SKYPE - DOT- COM IS A SITE FROM WHERE ONE CAN CALL OR CHAT AS WELL AS VIDEO THE HARD DRIVE AND EVEN WE SOME TIMES MANAGE TO SEE MINUTE DETAILS.
IF YOU DONT HAVE A CAM , THEN I CAN SUGGEST YOU WHAT PRACTICALLY TO DO TO RETRIVE YOUR DATA ONLINE. I WOULD NEED SKYPE SOFTWARE TO BE INSTALLED ON YOUR SYSTEM. YOU HAVE TO DOWNLOAD THE SOFTWARE AND MAKE UR USER NAME AND PASSWORD TO LOG IN .
ONCE LOGGED ADD MY USER NAME TO YOUR CONTACT LIST . IF ITS GREEN ON CONTACT LIST THEN I AM ONLINE.. USUALLY I AM ONLINE.. AND SEND ME YOUR USER NAME , AFTER YOU MAKE ONE , AND I CAN LOG IN TO HELP YOU.

IF THAT IS DIFFICULT FOR YOU , THEN WE WILL CHAT AND FIND OUT A REASONABLE WAY TO HELP YOU .

Posted on Aug 15, 2008

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IF THE LIGHT IS GREEN IT MEANS THE DRIVE IS DEAD AND THE CIRCUIT BOARD NEEDS REPLACEMENT WITH THE SAME FIRM WARE WHICH TH E DRIVE HAS . WE HAVE ALL THE FIRM WARE CIRCUIT PLATES TO RECOVER DATA , WE DO NOT SELL FIRM WARE PLATES
SO I CAN HELP YOU . GET MY EMAIL ADDRESS FROM THIS SITE SO THT YOUR DRIVE DATA CAN BE RECOVERED.

Posted on Jul 28, 2008

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