Could anyone help me with this error message, the copier has been down for awhile, There was a code on the screen displayed " H4-00". I've already cleared that message, but there's a new error comes up "E1 -15"
Could you please help me, cos my clients really need this machine to be up and running...
Is there any ways I can cleared this error message,
Kingdom of Tonga
H4 = MAIN HEATER LAMP ABNORMAL LOW TEMP. THE FINAL UNIT BEFORE PAPER EXITS. HAS TO BE HOT. LAMP OR THERMO-FUSE? CHECK CONTINUITY LAMP WIRE IN THROUGH WHOLE PATH TO OTHER LAMP WIRE OUT.
E1-15 = IMC board Page Memory error/SRAM
error. MEMORY FULL? Mfr. says "Print Buffer Page Memory or Work SRAM abnormality"
SORRY NO MORE.
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This is an error in the communication with the scanner. Check or reseat the connectors from the scanner , check to see if the scanner even moves during initialization ( power supply for it may be bad ), check/replace reader controller, scanner board, or main controller of copier. I've not seen this error before. Good luck.
Fisrt off please hold down the 8+C buttons together, there will show a error code in the copy quantity display.
Now not knowing what the error code is, i am going to hope that it is C44 that is the most common
error code on the E163 machine. If it is C44 please do the following.
Switch off the machine.
While holding down 0+8 buttons, switch on the machine.
When ad shows on the display, input 400 then press the start button.
If the value is not 0, input 0 button and press the interupt and energy saver buttons to save the change.
Switch off the machine wait awhile and then switch the machine on again.
The problem should be sorted out.
If the error code is not C44 you will have to let us know what the error code is, by holding the8+0 buttons down together.
Could you list all of the values you see in the secondary error code? You can see the values by doing the following:
1. Press and hold Return and press Select to enter for sub error codes.
The first screen of information displays. Write down the information.
2. Continue pressing Return and Select until each screen of information is obtained.
3. When the last screen displays, the original message displays.
I think it the same code
The 6A00 is a Canon generic code for paper path jam.
Solution 1: Move the printhead carriage back and forth a few times.
Solution 2: Check the purge unit: Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like.
Solution 3: Press the ink pads down in the purge unit. Please come back and just gave a vote, it will gave me some satisfaction to know am helping some one so I will keep on helping.
All The Best: Pineworks