Question about Creative Labs Zen Touch MP3 Player

1 Answer

Zen Touch in Recovery Mode

I have a new-out-of-the-box 2004 (I think) 20GB Zen Touch. Never been used except to listen to the demos that came loaded on it.
I downloaded some upgrades from Creative. When I was downloading the firmware upgrade the process stopped and displayed the message "The device is not connected to your computer."
Now the mp3 player window says:
"Recovery Mode.
Creative Zen Touch v0.0.10.
1. Clean Up
2. Format All
3. Reload Firmware
4. Reboot"
The Creative tech support guy on the phone says it's dead.
It's brand new!
Any help would be greatly appreciated.

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  • 4 more comments 
  • co2fan Jul 01, 2008

    I recently take out my this 4 year old player to update on the creative support site and its stucked on the recovery screen ( A firmware problem appears for 1 second). No matter how i reformat or reload the firmware, it cannot startup and computer cannot recognise nor the firmware update. Anybody got the original firmware (in file form) to share? So that i can reload the firmware directly to relive my player.

  • Anonymous Jul 09, 2008

    I've got the same issue. Selecting "clean up" does not work, please assist?


  • bnrusso Dec 03, 2008

    Mine is stuck in recovery mode. I have tried several firmware updates, cleanup's, reboots, nothing works.

    I was aboe to get it to start to upgrade ONCE but it was stuck in a process that said "waiting to reboot" for a long time. I manually rebooted it and now it just says RECOVERY mode and nothing seems to change that.

  • ravisuni Dec 13, 2008

    yes same problem

  • Anonymous Dec 17, 2008

    I have the same prob with my Zen Touch!
    It does seem to respond to selection of the four options but that's about it.
    Firmware says it not connected to the computer although the computer shows that it is :s

  • ctk1984 Dec 22, 2008

    I just need to know the steps in the procedure to get to the recovery mode. My zen touch is locked up and needs to be rebooted. Can anyone help??



1 Answer

Can you choose any of the options 1-4? try to clean up.

Posted on Jun 27, 2008


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Posted on Jan 02, 2017

  • 80 Answers

SOURCE: reloading firmware on creative zen

Do you mean you want to update the firmware? Or your player is frozen?
If frozen, there's a hole in the left side of the device, the restart button is in there, find something thin enough and push it.
To update your firmware, go to and download the latest firmware installer, dock your zen with your PC and run the installer, following it's instructions as you go.

Posted on Mar 06, 2010

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Stuck in recovery mode--would love to avoid buying a new mp3

I had the same problem as your and it stopped working yesterday. After search for helps and now it is working again after I reloaded the firmware. But unfortunately everything is gone. You have to reload your musics again. You can try this out: 1) go to creative labs website to download the "Recovery Tool". 2) at Recovery Mode of your zen there are options: Clean Up, Format All, Reload Firmware, and Reboot. Try out Clean Up first if it still not working then try to Format All. After that try the Reload Firmware. After you done the Reload Firmware. 3) Shut down your Zen and try to connect it to your computer. Now your Zen will automaticlly power On and computer will recognize it as a drive. 4) Open the Recovery Tool you have downloaded at creative labs website. This tool will detect your Zen and follow it's instructions: It works with my windows Vista. Well, it works for me, I think it will work for your too. Good Luck!
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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
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Have you tried to load the firmware? First you'll need to download the firmware to your PC from Creative's website: Click here. After you've downloaded it, connect your Zen via USB to your PC and open the firmware icon, then click "Upgrade."

For more detailed instructions on how to troubleshoot your Zen, click here

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You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

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