Question about Rival 38601 Smart Pot 6-Quart
The plastic handle on the glass lid of my rival crockpot has broke.
The plastic handle attaches to the glass top via a simple screw.
I'd like to purchase just a new plastic handle, not a new glass lid with plastic handle already attached.
The replacement glass lid costs over half the price of the entire crockpot.
My crockpot is Rival Stoneware Slow Cooker Model SCV401 (NOT Rival 38601 Smart Pot -- 6 quart) -- oval in red, have had it over a year and the red plastic handle broke off when I was taking the lid off a roast on completion, quite hot and looks like the plastic just crumbled. I'd rather just get a knob replacement instead of the whole lid, with shipping costs and gas as high as they now are I really don't feel like paying an arm and a leg to get the stupid handles -- any suggestions????? My husband says he'll try and fix it himself but just wondering if there is a replacement handle only anywhere????? And how much total for the handle and shipping?????
I am Jo Anne Gomez who posted original problem and thought the problem was resolved with husband putting on a knob he found at the hardware store. Just wanted to let you all know that the handle we thought would solve the problem DID NOT....after he replaced the knob and we did another roast in it the lid totally shattered after we'd cooked another roast (luckily the glass did not get into the food), however, this is just a BAD PROBLEM and these lids should ALL be recalled. I have seen, just recently, the exact same crock pot and lid being sold for much less. I think that these crock pots should not even be sold but taken off the market to prevent lawsuits or horrible problems. Just wanted to let you know our solution did not work and Rival was not helpful at all.
Posted on Dec 15, 2008
My husband bought this product for me as a gift and the same thing happened to ours. I hope in the future production of this product, they test the parts, ALL the parts prior to releasing them to us unsuspecting consumers who expect a certain quality in buying name brand products.
We did come up with a partial solution, inexpensively using a metal drawer pull with screw for a "lid lifter" positioned in the middle hole where the handle would be, if it were still intact.
All of the plastic parts broke down and we removed them to prevent the pieces from falling into the food. We use our crockpot several times a week, almost depending on it for a hot meal at the end of our workdays.
It was a tremendous disappointment for it to fall apart like that after less than 2 months of use, but for our purposes, the solution we discovered works well. We just need to use a pot-holder to lift the lid as the metal does tend to get a bit toasty during use.
Good luck to you all!!!
Posted on Dec 15, 2008
The handle just broke off of my lid too & I found this site - http://buyitnow64.stores.yahoo.net/ricrlidhakns.html 2 handles for $5. I haven't ordered them yet, so I don't know what they will charge for s/h.
Posted on Jul 06, 2008
a 6ya Repairman can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
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