I cannot connect to the Internet. Replaced the power cord and still cannot connect. The computer says that my modem is functioning properly yet when I go to install the software from Verizon, it doesnt cannot find the modem.
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Plug your modem up to your phone line & plug in the power cord. If you are using an ethernet cable its should plug into the modem and into your computer. If you are connecting wirelessly, make sure you card has a wireless network card or that you have a wireless adapter. If it still doesn't work you may have to call you internet provider to make sure the modem settings correct.
Turn off the computer before you begin making connections.
Make sure the cable modem is up and running with your service before you
attempt to make the computer connection.
Connect the coaxial cable from the wall outlet into the back
of the cable modem where it is marked "Cable" and has the male coaxial
connection. Use an extension coaxial cable if necessary to reach the
Connect the CAT 5 networking cable from the cable modem where
it is marked "PC" (or something similar) and connect the other end into
the back of your computer where the networking card is. These
connections are RJ-45 connections that look like oversized telephone
jacks. If you also have telephone service through your cable provider,
you will want to connect the telephone line into the port on the back of
the cable modem marked "Telephone."
Connect the power cord into the back of the cable modem and
plug it into a power strip with power surge protection. The modem should
power on by itself once it is plugged in. It will cycle through a power
on self test and then make the connection to your cable Internet
provider. Once the lights indicating power and cable are green, you are
ready for Step 5. It could take several minutes for the modem to connect
to your service provider.
Turn on the computer and test out your Internet connection. Should your computer still have a problem connecting to the web you may need to reset your cable modem. You will find a small recessed
button the size of the head of a ballpoint pen either on the back or
front of the modem. This button will be marked "Reset." Pushing it once
will allow the modem to reboot and reset all its connections. Turn off
the computer before resetting the modem to allow the computer to flush
all the networking connections out of its memory as well.
If the power goes out and your connection is not restored when it comes
back on, always reboot the devices in this order: cable modem first,
Keep the cable modem where it can get proper ventilation.
Call your cable Internet provider if you get frequent interruptions to
your cable Internet service and rebooting the modem does not solve the
There is an ethernet port on the notebook. All you need is an ethernet cable that goes from your ISP modem to your notebook. On some ISP's (internet Service Provider) it's possible that it does not give you internet access. What you may have to do is disconnect the power cord from the modem wait 5 to 10 seconds and then reconnect the power cord.
Sounds like either a cable has come unplugged/broken, the router/modem is on its way out, or your DNS cache needs to be cleared.
In this order:
Unplug the modem and/or router power cords. While unplugged, make sure the cat5 cables are connected securely(if using wired net).
Wait about 30 seconds to a minute, then plug the modem and/or router back in.
Test your internet connection.
If there still no connection to the internet, Click Ctar>Run, type in cmd, hit enter. This opens the command prompt.
On the black screen, type in ipconfig/flushdns
Close the command prompt, and re-test your internet connection.
If it still fails, verify with your ISP that your internet connection is active, and try a different router and/or modem.
Try disconnecting the power from the cable modem - wait about 10 seconds then reconnect the power. It may take a few minutes to reconnect depending on your provider but sometimes cable modems get "frozen" and need to be power cycled.
If you are using a motorola surfboard modem make sure that you do not press the button on the top of the modem whn you are reconnecting the power cord because it is designed to turn off the internet connection for security purposes.
-that is stating that there is an issue between the gateway AKA your router and the internet.
-try restarting computer first, if that fails to give you an actively working connection. if that fails try the following and that should clear up any issues you may have unless the internet is down for whatever reason, unpayed bill etc...
-so if there is a modem and a router unplug all devices from each other and unplug the router and modems power cords. restart computer. after windows boots up plug in ethernet cords back appropriately (telephone looking cables) to each other. plug the power cord to modem first then the router's power cord and your internet should be restored.
Make sure that the router is connected to the cable modem. The network cable from the modem goes into the Internet or WAN port of the router. Then your cable from the Ethernet port onyour computer goes into any of the ports labled 1,2,3,or 4.
after you are sure that the connections are right. Take the power cords off of the cable modem and the router. Wait 30 seconds, then plug in the cable modem in first, wait till the light are on the modem. Then plug in the power to your router. Restart your computer and you should be able to get on line. If I could be of further assistance, let me know. If this helps or solves the issue, please rate it. Thanks, Joe