I don't know how to install the software on my new printer so I can scan items.I've followed the directions I've had, but noting works or is there like described in my manual. Ex:I have no Home Center software to open to begin scanning, even after using the wizard to inastall.

Hi Christine,


Please check details below:
1. First check if the software provided with your Printer is already installed and if not check the URL below to download the software or driver just in case you lost your Canon CD/DVD: http://www.canon.com.au/For-You/Printers/PIXMA-InkJet-Printers/MG3260
2 Once installed and for Windows user follow the steps below:
a. Click "Start" then click "All Programs"
b. Look for for "Canon Utilities" and click "MP Navigator EX 3.0".
c. Choose "One Click" on the upper right.
d. Then you can start scanning starting from "Auto scan", "Save to PC", "Save as PDF file" and so on.








For sample Video instructions, please check the youtube link below:
http://www.youtube.com/watch?v=qg_4FDAFjN0


Please note that I'm currenly im using Canon Pixma 250.




Hope this will help.




Best Regards,


--
Art




Also the One-Click Screen below:

When this happen it is usually the USB cable. When this happen it is usually a problem with the USB cable. If
communication on USB cable is bad, as a result you can print but not
scan.Having also messed up a bit with the drivers ("HP digital
monitoring icon anymore"), you may also need to reinstall the driver.
My suggestion on how to proceed is the following.
Buy a better usb cable, the shilded ones cost a couple of dollars more but guarantee better communication.
Unplug printer from usb.
Unplug computer and printer from power for two minutes.
Plug back computer and printer to power, DO NOT plug in USB cable yet, leave printer NOT connected to pc.
Reinstall
drivers and software, keep printer disconnected until connection is
explicitely required by printer software installation process, or after
installing.
Connect printer when required.
Check that there is no
electric device (power adapters, extension etc.) very near to printer
USB cable, they can cause electromagnetic disturbance.
Try scanning. If it does not work at thhis point is either a problem with windows (new windows install required) or a faulty scanner.

What OS does your computer have? Can you launch a scan from your computer (not the buttons on the all-in-one)? (This will work if the scanner driver is installed.) You should always do this at least once. How is the scanner connected to the computer? You may want to try a new USB cable and a different USB port. (Scanning requires bi-directional communication with the computer. Thus long USB cables and USB hubs may not work when scanning.)

To launch a scan from the scanner, make sure that you have the MP Navigator software installed. It is available here: http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp450#DriversAndSoftware . This software includes a monitoring program that "listens" for the button press. Depending on your OS, a button press should launch a query for the desired action. In some cases, you may need to set up the buttons in the Canon Scan Gear software first. (Launch MP Navigator and then look for the Setup menus.)

I hope this helps.

Cindy Wells
(note: make sure that the software is set to save the scan to a location that your current user account has write permission. I've hit this after moving to a new machine; some folders were locked after using the Transfer software.)

Hi,
Follow these steps to scan using HP software:Step one: Load the item to be scanned

1. Make sure that the product is connected to the computer.
2. Turn on the product.
3. Load the item in the document feeder tray or on the scanner glass

Tip

Load the following items in the document feeder tray :

• Single items
• Items that are not easily damaged
• Multipage, single sided items that you want to scan into one file

Load the following items on the scanner glass :

• Single items
• Items that are easily damaged, such as old documents and photos
• Multipage, double sided items that you want to scan into one file

• Option one: Document feeder tray
  1. Place the item into the document feeder tray. The printed side faces up and the top edge goes into the tray first.
  2. Adjust the width guides to fit the item.
• Option two: Scanner glass
  1. Open the scanner lid.
  2. Place the item with the print side down on the scanner glass. For the correct position, see the engraved guide near the corner of the glass.
  3. Close the scanner lid.

Step two: Scan the item Use one of the following methods to open the HP scan window:

• Double-click the HP scan icon ( ) on the Windows desktop. NOTE:If you have more than one HP product installed, double-click the HP scan icon ( ) for the product you are scanning with.
• Click Start ( ), click All Programs , click the HP folder, click the name of your HP product, and then click HP Scan .

Click the scan option for the item you are scanning. NOTE:Depending on your HP product, you might not have all the following scan options available.

Save as PDF Use this setting to scan text documents that are not editable. Use the Save as Editable Text (OCR) option to scan text that you can edit.

Save as JPEG Use this setting to scan pictures and images.
Hope this information will be helpful.
Let me know.
Regard

Possible that the installed drivers is not the one for the model and so does not activate the scanning mode.So it will be best to recheck on the site with the requriement for driver for the correct model and install. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.

The best way to scan images to save on yourcomputer is to use the scanner software on the computer. Not the scan functionon the scanner.
You don't say what type of scanner software you have but usually scannersoftware works this way:
1) Place photo on scanner
2) Open scanner software
3) Using the software, Initiate scan
4) Name the Scanned item and save it to your desired location/folder
Note: some applications will automatically save to --My Documents--My Pictures
5) Repeat process for each pic to be scanned

HP units typically scan BEST when operated through the computer, rather than the unit itself. You MUST have the software installed on the machine, and not use plug and play, as that only gets "some stuff" going, specifically NOT scanning, I have found.

Go to HP.com and download the latest install directions, for your printer and OS. You may have to delete the old printer on your system, but, follow the directions exactly, from HP and plug the machine into your computer when directed to do so.

THEN run the scanner from the software installed on the computer, tons easier....

As a side note, next printer (all in one) should be a network printer, works TONS easier, with each computer allowed to scan, etc., like they hosted the unit. Can also be accessed wirelessly, all for the same money..... Cool.!

Do you have the full software (MP Navigator) installed? Get that software here: http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mp_series/pixma_mp510#DriversAndSoftware and select your OS. Since the printer is a USB printer, is it directly connected and did you install the software before connecting the USB cable? If you didn't install the software before you connected the USB cable, uninstall the generic driver from the OS and remove the USB cable. Then install the software.

If the full software was installed before connecting the printer, try a new cable and a direct connection (instead of a print server or USB hub). Scanners require bi-directional communication with the computer and can fail when the printer works. Make sure the monitoring program is running before attempting to scan from the all-in-one.

Next try to scan from the computer first. There are buttons in the MP Navigator software that set the destination and default settings of the buttons on the all-in-one. After you scan at least one item, you will have a better idea of the settings that you need to use. See the MP Navigator help files for the details.

If you install the basic Canon driver, you will be able to scan but not from the unit directly. Windows XP and newer all come with Paint that can acquire scans (File > Import from Camera or Scanner > New Scan). Windows Vista and Windows 7 have Windows Fax and Scan that can also scan files (New Scan). Photo Gallery in Windows Live (comes with Vista) also handles scanning.

The generic OS driver usually only runs the printer.

I hope this helps.

Cindy Wells

After installing the printer software you need to program scanning software.
Below are the steps to program scanning software:

To program the Scan To button:

Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan
Click the Setup to open the Scan To Setup Wizard.
Select the Change the destinations that show up on the all-in-one control panel when I press the <Scan To> button and then click Next .
Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
Click Update .
To Create a destinations:
Follow steps 1-2 from the above steps.
Select Create a new destination with settings that I will specify and then select Next .
Select the Save it to my computer and then press Next .
Select the scan preferences and then select Next .
Select the scan destination folder and file format type and then select Next .
NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
Select the quality level you would like the file to be saved as.
Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
Confirmation allows you to verify your settings. Select Save .
Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.

Hi,
As i understand that you u r able to print and copy fine which ensure that there is no issue with the connectivity and scanning device.
However next troubleshooting comes in picture is software as per you have mentioned that yoiu have downloaded and installed the complete software couple of times still the issue persists.
In that case we need to Programn Scan to option in the printer software and on your all in one.


HP LaserJet 3050, 3052, 3055, 3390 and 3392 AiO Printer series - How to Program the Scan To Button and Create New Destinations
Information
The Scan To button must be programmed before it can get used. However, some destinations are programmed by default if the all-in-one is directly connected to the computer.
Details
To program the Scan To button:
Select Start/Programs or All Programs (Windows XP)/HP/HP Laserjet 3050, 3052, 3055, 3390, 3392/Scan
Click the Setup to open the Scan To Setup Wizard.
Select the Change the destinations that show up on the all-in-one control panel when I press the <Scan To> button and then click Next .
Check the Allow me to scan by pressing the Scan To button on the all-in-one check box.
Choose the destination by moving them from the PC window (the left window) to the All-in-one window (the right window).
NOTE: The All-in-one window might contain items set up by other computers that are connected to the all-in-one. You cannot make changes to these items.
Click Update .
To Create a destinations:
Follow steps 1-2 from the above step
Select Create a new destination with settings that I will specify and then select Next .
Select the Save it to my computer and then press Next .
Select the scan preferences and then select Next .
Select the scan destination folder and file format type and then select Next .
NOTE: If you wish to use a custom folder for your scan destination, you will need to create the folder prior to this setup wizard in order to browse to it.
Select the quality level you would like the file to be saved as.
Name the new destination on the computer, check the Send this new destination to the all-in-one check box, and enter a name for the display on the all-in-one. Then select Next .
Confirmation allows you to verify your settings. Select Save .
Once the new destination has been saved, the new destination will be configured as one of the Scan To destinations on the printer.