Question about Xerox XG-91D 19" LCD Monitor

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Xerox XG-91D 19 in. Flat... Problem

Just recently I have experienced a problem with the monitor displaying a screen of anything meaningful after boot up. Previously the screen would display the Xerox logo briefly, then the Windows XP logo, and eventually bring up my password screen. Now there is like a very quick flicker of the Xerox logo, and then just a very dim blue/black screen with nothing on it.

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  • Samgirl316 Jul 04, 2008

    I am have the same/similar problem. I turn on the monitor, the "Xerox" logo comes on briefly, then I will see whatever should appear from my computer for one second, then it goes black. I can turn the monitor off and then back on again, and the same thing will happen. Any suggestions? Thanks.

  • Zayness Aug 09, 2008

    Have exactly the same problem - this stinks bigtime - has anyone contacted Xerox - that is what i'm going to do next - they should recall these.

  • Samgirl316 Aug 15, 2008

    Hi Zayness, if you call Xerox please let me know what you find out. I didn't call because the monitor was given to me by a friend and I assumed it was also out of warranty. Thanks.

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If you look on the back of the monitor it has the name of the manufacturer - which I googled and found this warranty information: http://www.sylvania-displays.com/Support/warranty.html

If you already know that your monitor is out of warranty but want to try to figure out what's wrong with it, these are the contact numbers:
California:
PTI
7373 Hunt Avenue
Garden Grove, Ca 92841
Phone: 714-799-3899
Fax: 714-379-6290
Hours: 8AM to 6PM Pacific Time
Texas:
PTI
10849 Kinghurst Suite # 120
Houston, TX 77099
(281) 530-4100
(281) 530-4104 fax
Hours: 8AM to 6PM Central Time
For further warranty information, please contact our Customer Service Department
Call our toll-free service number at 1-800-776 8439 for out-of-warranty service rates.

Posted on Jan 10, 2009

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Posted on Jan 02, 2017

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