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mcdevito75 here, Don"t the fan lights work off the wall switch, The chain pull should be for fan speed. Check make sure electricity is going to the fan.
Unfortunatly that is a common thing with most manufactorers now a days! they are not in the service industry. make it, sell it, dump it, make a new one. and the cycle goes on and on. You may be able to find a repair person who can fix the fans for you at a reasonable cost.
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