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Kenmore washing machine

Out of balence brand new washer, second one actually I purchased, shakes violently on spin cycle. yellow strap has been removed, still shakes violently, as did the 1st one I purchased and returned for the same reason

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Did the rod come out with the yellow strap when you pulled it???
if it did i would call sears they may have a strap issue that they need to know about the rod should have came out when you pulled the strap

also you need to grab hold of the console and pull it up till the rear legs come off the floor so that the rear leveling legs can reset then sit it back down and it self levels

hope this helps let me know if you need any more help

Posted on Jun 24, 2008

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Hello genny2626
Welcome,

You said,your 6 year old Kenmore elite top loader's wash plate doesn't seem to go through its proper motions. When the lid is closed and the washer has filled and the agitating cycle begins, you can hear a vibrating noise as if the plate is trying to move on the gentle cycle, but when the lid is opened, nothing has moved at all. The drain and spin work fine, and the machine goes through an entire cycle without error messages, but the clothes aren't clean. You said, you have heard a lot of horror stories of how expensive these washers are to repair, so would like an idea of what's wrong beforehand.

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Noisy, vibrating, off-balance

 Is the washer level? Does the washer rock when pushed
against the corners?
The washer must be level. The front and rear feet must be in
firm contact with the floor. Check that the locknuts are
tightened. See “Level the Washer.”
 Is the floor flexing, sagging or not level?
Flooring that flexes or is uneven can contribute to noise and
vibration of the washer. A ³⁄₄" (1.9 cm) piece of plywood under
the washer will reduce the sounds. See “Location
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 Is the load balanced?
Evenly distribute the load in the washer basket and make
sure the height of the load does not exceed the top row of
basket holes. See “Starting Your Washer.”
 Do you hear clicking or other noises when the cycle
changes from washing to draining or spinning?
When the drive system shifts or the washer basket settles
between cycles you may hear noises that are different from
your previous washer. These are normal washer noises.
 Is the washer gurgling or humming?

Is the washer level? The wash load
should be balanced and not overloaded. The washer must be
level. The front feet should be properly installed and the nuts
tightened. Reset the rear leveling legs (if needed). See the
Installation Instructions.
Did you completely remove the yellow shipping strap with
cotter pins? See the Installation Instructions.
• Are the gears engaging after the drain and before spin, or
is the upper part of agitator clicking during wash? These
are normal washer noises.

Let me know if any of these are the solution!
Huuum



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