Question about HP Photosmart C6180 All-In-One InkJet Printer

6 Answers

Phone off hook message

This message can't be resolved. Have checked all connections, modem and router working, phones in house have line separators, but fax won't work. Phones obviously not off the hook since they work fine.

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  • mcknight13 Jun 23, 2008

    Error message is "Phone off-hook"

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A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:

  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

Posted on Jun 23, 2008

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Hello,

1.) Are there two jacks on the back of your Printer?
2.) Does this line you connect through share the same line s your router and have the DSL splitter on it?
3.) Does you PC connect to the outside phone line by passing through your printer?
4.) Does all these lines, if sharing with your DSL line, have DSL adapters on them?

Regards,
Worldvet

Posted on Jun 23, 2008

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This could be problem in the internal wiring or board.try using the fax with some other phone line.it may solve ur problem.
feel free 4 further assistance .rate the particular experts solution as fixya that helps u understand n solve ur problem

Posted on Jun 23, 2008

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Can you fax using another unit if you can so that can really be a problem with that device, But if not so it can be a grounded telephone line.. You can also check this link http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01832&lc=en&cc=us&dlc=&product=58557

Hope that helps.........

Posted on Jun 23, 2008

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A phone off the hook message simply means an open line. It is the opposite of a shorted line. This could be a wiring issue very close to the unit itself. Does the phone work on the fax? Can you plug a differnt phone into the fax line?

Posted on Jun 23, 2008

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Hi,

Can you please let me know the error message.

Posted on Jun 23, 2008

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