Question about HP Photosmart C6180 All-In-One InkJet Printer

6 Answers

Phone off hook message

This message can't be resolved. Have checked all connections, modem and router working, phones in house have line separators, but fax won't work. Phones obviously not off the hook since they work fine.

Posted by on

  • mcknight13 Jun 23, 2008

    Error message is "Phone off-hook"

×

6 Answers

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    Hot-Shot:

    An expert who has answered 20 questions.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Expert
  • 85 Answers

A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:

  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
Problem still exists If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

Posted on Jun 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Guru:

    An expert who has written 7 tips or uploaded 3 video tips

  • Master
  • 859 Answers

Hello,

1.) Are there two jacks on the back of your Printer?
2.) Does this line you connect through share the same line s your router and have the DSL splitter on it?
3.) Does you PC connect to the outside phone line by passing through your printer?
4.) Does all these lines, if sharing with your DSL line, have DSL adapters on them?

Regards,
Worldvet

Posted on Jun 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 638 Answers

This could be problem in the internal wiring or board.try using the fax with some other phone line.it may solve ur problem.
feel free 4 further assistance .rate the particular experts solution as fixya that helps u understand n solve ur problem

Posted on Jun 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • HP Master
  • 6,487 Answers

Can you fax using another unit if you can so that can really be a problem with that device, But if not so it can be a grounded telephone line.. You can also check this link http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu01832&lc=en&cc=us&dlc=&product=58557

Hope that helps.........

Posted on Jun 23, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Sergeant:

    An expert that has over 500 points.

  • Expert
  • 260 Answers

A phone off the hook message simply means an open line. It is the opposite of a shorted line. This could be a wiring issue very close to the unit itself. Does the phone work on the fax? Can you plug a differnt phone into the fax line?

Posted on Jun 23, 2008

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Genius:

    An expert who has answered 1,000 questions.

  • Master
  • 3,422 Answers

Hi,

Can you please let me know the error message.

Posted on Jun 23, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Off the hook


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver isoff the hook(the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message.
Lets try the following,
Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable.
if issue still exists try the followign
Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system.
Hope It's resolve all Your Printer Problem,
Or Still having Problem Then follow Us For

HP Support

Apr 22, 2014 | HP OfficeJet 4215 All-In-One InkJet...

4 Answers

I own a Canon Pixma MP530 all-in-one fax,copier, printer,scanner. I cannot send or receive faxes since I switched my Comcast voip phone line from my office to my home phone, along with my MP530. The fax...


First try one step. The line which you have connected with the Fax, unplug any other phone from that line.
Call that number and see whether it rings or you get a fax tone.

Sep 13, 2008 | Printers & Copiers

Tip

How To Fix Your HP Fax Phone Off Hook


<ol> <li>If you don't know your product number, <a href="http://h20270.www2.hp.com/ediags/gmn2/welcome.aspx?lc=en&cc=us">click here</a> to automatically detect it.</li> <li>Manually download your drivers by <a href="http://h10025.www1.hp.com/ewfrf/wc/siteHome?lc=en&dlc=en&cc=us&lang=en&softwareitem=oj-40521-2&os=228">clicking here</a>. Enter your Printer Model Number, e.g. Deskjet D2680</li> <li>Unplug the power cord from the back of the printer and from the wall outlet. Reconnect the power cord to the wall outlet, but don't connect the power to the printer just yet.</li> <li>Perform a partial reset by disconnecting the power cord from the wall. Then, hold the # and 3 while reconnecting the power cord. Release the buttons once the cord is plugged in. When you release both buttons, the issue should be resolved.</li> <li>Perform a semi-full reset if the partial reset did not work by pressing and holding # and 6 while reconnecting the power cord to the printer and hold for 1 min after plugging in the power cord. When you release both buttons, the issue should be resolved.</li> <li>Verify that the phone cables are properly inserted into the wall jack and the back of the printer if you are receiving a "Phone off the hook" error message.</li> <li>A Phone Off Hook message indicates that the telephone line is open. This message would be expected in the following situations:</li></ol> <ul> <li>A modem on the phone line is accessing the Internet. When the other device is no longer using the phone line, the display should revert to the normal message.</li> <li>A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.</li> <li>A credit card machine is using the phone line.</li> <li>Another electronic device is using the phone line.</li> <li>Telephone Answering Machine using the phone line</li> <li>The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.</li></ul>Check this website for further help from HP: <a href="http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125">http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125</a>

on Feb 22, 2011 | Printers & Copiers

1 Answer

I keep getting a 'Phone off the hook' message. Phone is not off the hook


Hi,

Disconnect the power cord from back of the printer ( while printer is power on )
While holding the # and 6 key connect the cord back
( This step will erase all the fax logs and settings you have set on the printer )

Also
Press the Setup button and Scroll to FAX SETTINGS ( or ADVANCED FAX SETTINGS )
Check for ECM ( Error correction mode ) - Press OK
Turn it OFF

Finally if the issue is still not resolved,
Disconnect the Phone cord from Printer port and re-connect
Check for any other loose connections ( of phone socket ) within the house. ( disconnect and reconnect )

The Error message should go off

Oct 12, 2010 | HP OfficeJet 4315 All-In-One InkJet...

2 Answers

It says the phone is off the hook but it's not. I


hi there!

i have seen the article below that may help you deal with the error. It contains diagnosis and troubleshooting procedures. Hope this helps!

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00322712&cc=us&lc=en&dlc=en&product=441125

----

A Phone Off Hook message may notbe an error. It simply indicates that a telephone receiver is off thehook (the handset is lifted) and the telephone line is open.This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • Telephone Answering Machine using the phone line.
  • TheStart Fax button was pressed with no telephone number entered. PressingStop or Cancel should return the display to a ready state.When the other device is no longer using the phone line, the display should revert to the normal message.

Nov 05, 2009 | HP Officejet Pro L7680 All-In-One Printer

2 Answers

Machine shows "phone off hook"


Hi there

check where your phone cale goes into the machine you will proberbly find two sockets one marked phone and one marked line the phone line needs to go into the one marked line and a phone handset in the one marked phone if this is correct try ringing yor line that the fax is plugged into see if you get a ring or engaged tone if you are getting engaged unplug the fax and try again if this now works the chance is that the modem board in your fax has failed and will require replaceing

Regards AL "alstech"

May 18, 2009 | HP Officejet 5510 All-In-One Thermal...

1 Answer

My printer will not receive a fax saying "phone off hook". There is no phone on the HP2410, and the phone is on the hook.


A "Phone Off Hook" message is not an error. It simply indicates that a telephone receiver is off the hook (the handset is lifted) and the telephone line is open. This message would be expected in the following situations:
  • A modem on the phone line is accessing the Internet.
  • A phone connected to the HP fax (or the same phone line) is using the line, or the handset has been lifted.
  • A credit card machine is using the phone line.
  • Another electronic device is using the phone line.
  • The Start Fax button was pressed with no telephone number entered. Pressing Stop or Cancel should return the display to a ready state.
When the other device is no longer using the phone line, the display should revert to the normal message. Checking the phone line The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time. If a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.
  7. Problem still exists
  8. If the problem still exists after performing the steps above, the line interface unit (LIU), the part that the phone line plugs into, may be defective or the HP product may need to be serviced.

Jan 23, 2009 | HP PSC 2210 All-In-One InkJet Printer

1 Answer

CAN'T GET FAX WORKING.


If it's answering on your main number, then you are not plugged into the fax jack. You should have a separate phone jack for fax. If you have internet phone there should be a second jack on the back of your phone box. You can test that you have a functioning second line by plugging the fax into it and using the fax unit to dial your home number.

Jan 05, 2009 | Dell 926 All-In-One InkJet Printer

1 Answer

Phone off hook message


hi,

The most common reason for this message is when a dial-up modem is accessing the Internet on the same phone line. Just as two phone calls cannot come in at the same time, two devices cannot use the phone line at the same time.

f a broadband modem (such as DSL or ISDN) is on the same phone line and the message appears all the time, please contact your Internet provider for assistance. Even if a dial tone is present when listening to the phone line, the HP product may detect the broadband data connection at the higher line frequencies. Broadband modems must have a line filter installed to work correctly. Contact the telephone company for assistance. Please follow the directions below to verify functionality.
  1. Verify that the phone cable going into the HP fax product from the wall jack is a two-conductor cable type, not four-conductor. A two-conductor cable, like the one that ships with the HP product, has two copper leads in the connector. The connectors are usually clear, making it possible to see how many copper leads are inside the cable. Replace a four-conductor cable with a two-conductor cable.
  2. Disconnect the phone cable from the back of the HP product and the message should clear. If the message does not clear, unplug the power cable from the back of the unit, wait 15 seconds, and then plug in the power cable. If the message persists, see the "Problem still exists" section below.
  3. Disconnect the phone cable from the HP product and connect it to a single line phone. Pick up the handset and listen for a dial tone. If no dial tone is present, replace the phone cable. If a dial tone is still not present, a problem exists with the phone system. Continue with the steps below if a dial tone is present.
  4. Plug the phone cable back into the HP product and hang up any phones with a lifted handset.
  5. Disconnect, one at a time, other phones and devices using the same phone line. Check the HP product display after disconnecting each phone or device. If the message clears after disconnecting a phone or device from the line, the problem is with that phone or device.
  6. If the message still exists after unplugging all other phones or devices, see the "Problem still exists" section below.

Jun 23, 2008 | HP Photosmart C6180 All-In-One InkJet...

1 Answer

Will not fax


It is a default message when you are calling from the same phone as your fax machine.
If yourAll-In-One is sharing a phone line with your telephone, modem, or another device, and if any of the other devices is using the line, you will see the "Phone off hook" message on the All-In-One front panel. You can still print, copy, and scan with the All-In-One when you see this message, but you cannot send or receive faxes. To clear the message, check each device to make sure that it is no longer using the line.

Apr 13, 2008 | HP PSC 2210 All-In-One InkJet Printer

Not finding what you are looking for?
HP Photosmart C6180 All-In-One InkJet Printer Logo

182 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Printers & Copiers Experts

kakima

Level 3 Expert

96396 Answers

k24674

Level 3 Expert

7987 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Are you a HP Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...