Question about Palm TX Handheld

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HotSync error ((sys 0505) (0,841)

I get the error noted in the subject line each time I try to HotSync.

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  • peteds Jun 30, 2008

    Ditto. I get exactly the same. It does not appear to be much of a problem, because I simply clear the message and carry on. But I would liketo know why I am getting it.

  • tonette275 Jul 07, 2008

    i have the same problem and i read somewhere here that i have to delete mypalm files and do a soft reset. i am new to using palm - where can i find mypalm files?

  • radik67 Feb 18, 2009

    i have the same problem, every time when i push buttom.

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Thanks a lot for the tip. I just deleted the mypalm application and the error message stopped!

Posted on Aug 27, 2008

I also had this problem. Searched for a solution and found that the error message refers to older programs incompatible with newer models of the palm. If you do a Hot Sync on a different and/or newer model palm device there may be these incompatibilities. The usual problem programs are mypalm and mytreo. You need to delete them by
first doing a Hot Sync
going to Applications on the palm
tap on the menu icon (or the left upper corner of the display)
tap on Delete
go down the list to delete each of these programs.
Hot Sync problems should stop
If not, you need to do a hard reset and then slowly add third-party software one by one and look for problems.

Posted on Aug 26, 2008

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1 Answer

Handspring Visor Username Deleted; How to Add on Device


To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.


There is a hidden method in the Prism for deleting the user name.
  • Open the Memo application on your Prism.
  • Tap New.
  • Enter the ShortCut character.
  • Enter a period '.'
  • Enter the number 5.
Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:
  1. Depress the Grey HotSync button on the cradle
  2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.
Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

Jul 12, 2009 | Handspring Visor Prism Handheld

1 Answer

Hotsync problem


With a USB 1.1 machine .. try this ...My work around - disconnect ALL USB devices from the computer, NO multiport hubs, make a direct USB connection to one of the available open ports, then reboot the computer. Upon gaining control, then try to hotsync. If I had any other items connected or ran any other programs prior to hotsync, I was not able to perform a successful hotsync. The qwerks of the T5 and the sync conduits. Hope this helps Bob

Aug 09, 2007 | Palm TX Handheld

1 Answer

LD and Navman SmartST with Bluetooth ?


You might need to install the NavMan T5 update (not the Palm T5 update!) before it'll work on your LifeDrive. Dunno, but try it without first.

Sep 15, 2005 | Palm LifeDrive Mobile Manager Handheld

1 Answer

LD and Navman SmartST with Bluetooth ?


You might need to install the NavMan T5 update (not the Palm T5 update!) before it'll work on your WifeDrive. Dunno, but try it without first.

Sep 15, 2005 | Palm LifeDrive Handheld

2 Answers

Lost all contacts, memos, tasks, after LifeDrive Update 1.0


This morning I downloaded LifeDrive Update 1.0, and when I did a HotSync afterwards, I got an error message saying, Handheld Tasks application database version not supported. Handheld Notes application database version not supported. Now my contacts, memos, tasks, calendar entries and possibly other items are all gone!! This is the core data that is the reason why I use a PDA! I would be totally distraught, except that the data does still seem to exist in Outlook on my PC. I am running Outlook 2002, SP3 on a WinXP machine. Can anyone help to fix this problem? thanks,

Sep 12, 2005 | Palm LifeDrive Handheld

1 Answer

How do you get the Lifedrive to hotsync with MS Outlook 2003?


Check the USB and hotsync logs when you next try this. It will show what it did or couldn't do. That should give you an idea why the conduit isn;t talking to outlook. It may be a security setting in windows or outlook or the conduit needs to be setup.

Nothing major just annoying.

Sep 12, 2005 | Palm LifeDrive Handheld

1 Answer

Hotsync Outlook with domino connector?


It's probably looking for names.nsf on your pc. Try c:\lotus\notes\data\names.nsf or search for it. The fact that it can sync email without error tells me that it's NOT looking for your id file (name.id). There's a slight chance that it's looking for your notes.ini file (c:\lotus\notes\notes.ini) on your pc.

Sep 11, 2005 | Palm Treo 650 Handheld

3 Answers

Won't sync to clean Palm


It may be due to a permissions issue on the workstation running the hot sync program

Sep 11, 2005 | Palm m105 Handheld

1 Answer

Sync fails with "too many open databases"


This is what I did to fix that error:

Hard-reset your Palm to erase all data (that usually involves pushing the small "reset" button on the back, then pressing the "power on" button until the device boots, and then pressing "up" to confirm the hard-reset)


After that, sync your palm. The sync software will ask if you want to use your existing profile or create a new one. Create a new one. Then the program will offer to sync your Outlook profile with your Palm. Click on "ok", and a message asking you to accept to sync your Outlook data with more than one profile will pop-up. Click on OK, again... and that's it!

Sep 07, 2005 | Palm Tungsten T3 Handheld

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