I understand that you only srvice I-Pods if it was protected with a Performance Service Plan from Best Buy. If you did not protect it with the Performance Service Plan, you would need to take it to an Apple Store to have it serviced. Can you tell me where there is a Apple Store in the 07732 Zip Code. Or, can you give me a web site to go to?
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
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ipods are only designed for itunes so windows shouldn't recognise media player, any way, the new software for ipod touches is greater, meaning your computer/windows media player wont recognise it, only itunes will.
While issues such as defective batteries can easily be addressed through a Best Buy Performance Service Plan (PSP) or Product Replacement Plan (PRP), liquid damage and water immersion are unfortunately not covered under either type of plan.
If you'd like more information regarding your coverage, remember that you may always contact us directly at our toll-free hotline for further assistance: (888)-539-6883.
The service plan that you purchased allows you to get your iPod repaired if it has a hardware failure during the lifetime of the service plan. You can take the unit into your local Best Buy™ store to get service.
You may also qualify for our rapid exchange program. If your local Best Buy store determines that the item is defective they can have a refurbished iPod drop-shipped to you as an exchange. You can ask the store for more details.
I am sorry to hear about your Insignia® Pilot MP3 player's cracked screen. Unfortunately cracked screens are considered to be physical damage and are not covered by the manufacturer's limited warranty nor by any Best Buy™ performance service plan or product replacement plans.
The MP3 player may still be serviceable but you would have to pay for the cost of repair. Your local Best Buy store can help you by sending the unit out for an estimate. However, my experience with these kinds of repairs is that they can often come close or exceed the cost of a comparable replacement item. It may make more economic sense to simply purchase a new MP3 player.
Hey starrmom, If you are looking to obtain a Best Buy Performance Service Plan (PSP) for your iPod, you will need to return to your local Best Buy™ store for assistance. Only our stores are able to provide customers with PSP coverage at this time, and the PSP must be purchased within 30 days of the iPod itself. Please keep in mind that you may need to have a copy of your receipt or order confirmation page handy to obtain PSP coverage for your iPod. While Best Buy™ stores can generally track check and debit/credit card purchases, there is no guarantee that we are able to track cash purchases if you have lost your receipt. Hope this helps you out. Sincerely, Aaron Go Ahead. Use Us.
Sorry to hear about your Zune. Unfortuantely, liquid damage is not covered by the manufacturer's limited warranty or Best Buy's™ Performance Service Plan. The unit may still be repairable but those repairs are not going to be covered by the service plan.
If the headphone jack of your iPod is no longer functioning, it can sometimes be repaired or replaced. The cost to repair or replace the headphone jack does vary depending on the iPod model, and if the product is still covered by the manufacturer's warranty or some kind of third-party coverage (such as the Best Buy Performance Service Plan, or PSP).
If you are unsure what kind of coverage your iPod currently has, I would first suggest contacting Apple directly for technical support or speaking with a Geek Squad® agent at your local Best Buy™ store for further assistance. Either of these parties should be able to provide you with a detailed diagnostic, as well as an estimate for repairs if you no longer have any kind of warranty or service plan coverage on the unit.
If you purchased a Best Buy™ Performance Service Plan (PSP) for your Insignia® Pilot MP3 player, then the unit has international coverage automatically and a local service center may be available to you. To speak with someone in our International PSP department call the U.S. number (406) 455-8084. They can instruct you how to get service.
If there is no Service Plan on the MP3 player the unit will have to be serviced through a U.S. Best Buy store. Our stores and servcie centers are simply not set up to handle repairs by mail, so you would need to ship the unit to a friend or relative in the states and they would need to take the unit in with a copy of the receipt for warranty verification purposes.
Hope this helps. Best regards! Ken Go Ahead. Use Us.